The Body Shop - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (16)
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Recent online purchase experience
Recent online purchase experience
ServiceI recently made an online purchase and unfortunately, the package was tampered with during delivery. I contacted customer service and got help from a person named Zeljko. They asked me to send photos of the damaged package, and in less than an hour, they solved my issue. I got a replacement item and I'm really happy with how it all turned out. I've been shopping with this company for a long time, and this was my first time dealing with their customer service team. The help I received was top-notch, and I'm very pleased with how my problem was resolved. I will definitely keep supporting this fantastic company.
Bath bombs, hair care, and makeup
Bath bombs, hair care, and makeup
ServiceOMG, like, the Body Shop has a ton of stuff to choose from! They've got bath bombs, hair care goodies, and tons of makeup. And their customer service is amazing - always so helpful and make me feel confident shopping there. Seriously, every time I go in, I always end up leaving with a bag full of goodies.
Hair care products
Hair care products
ServiceI recently bought some hair care products online and man, what a disaster! The website showed the wrong item, so I hit up customer service to fix it. But get this, even though it was totally their error, they wouldn't help me out. Then, after waiting forever for my order to ship, I found out there's big delays at the warehouse. I was supposed to get my delivery in five days, but now who knows when it'll come. They wouldn't even let me cancel my order, so now I'm stuck feeling super frustrated and powerless. How they treat their customers is just ridiculous, and I am so not happy with the way they've handled things.
Lip balm purchase
Lip balm purchase
ServiceUgh, can't believe how awful my trip to the store was today. The people working there were seriously rude and straight up called me a liar when I was just trying to get my order. And don't even get me started on the online chat support - totally useless! Felt like I was talking to a robot the whole time. Now I'm not only out of my money but also my lip balm. So frustrating!! 😡
About The Body Shop
The Body Shop is a British cosmetics, skin care, and perfume company founded in 1976 by Anita Roddick. It is known for its commitment to ethical consumerism, sustainability, and cruelty-free products. The Body Shop was one of the first companies to prohibit the use of ingredients tested on animals and one of the first to promote fair trade with third-world countries. The company operates a franchise model and has grown to become a globally recognized brand with thousands of stores around the world. In 2006, it was acquired by L'Oréal and then sold to Natura & Co in 2017. The Body Shop advocates for environmental protection, human rights, and animal welfare, integrating these values into its business practices.
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Categories The Body Shop
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Last update: November 29, 2024
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