Tatcha - Reviews and experiences

I've been a loyal customer for two years now and just ordered the dewy skin cream. When it arrived, I was surprised to find the box empty. I was pretty bummed out about it because I've always counted on this brand for good stuff. So, I reached out to customer service and was a bit shocked when they wanted a photo of the empty box. Come on, seriously? Isn't my word as a loyal customer good enough? I was hoping for better from a company I've been backing for so long.

I just put in an order on the website with a gift card, but I messed up entering my card info so the order got declined. Even though I owned up to my goof, the customer service has been nowhere to be found. I tried reaching out by email and social media, but no one got back to me. Now my gift card is at $0, and I feel really irritated and ripped off.

I recently bought some skincare products from this company and I gotta say, the customer service was just not up to par. I tried reaching out to them a bunch of times but never heard back. On top of that, I had problems with the shipping fees and a promo code that turned out to be a dud. Plus, the prices on the site were in a different currency than what I ended up paying. All in all, I was pretty let down by the service from this company, eh.

I tried reaching out to the customer service team a bunch of times by phone and email, but I haven't heard back from them at all. It's pretty irritating to be ignored like this. I used to buy stuff from this brand at a store, but now I'm thinking of quitting if they don't sort this out.

So, eh, I decided to try ordering from Tatcha for the first time because they had a promotion going on, but man, did they disappoint me. I was supposed to receive a free 75ml Essence with my order, but it was missing from the package when it arrived. And to make matters worse, there weren't any free samples included, just the pricey face cream. I tried sending them an email, but didn't get any response. Their chatbot was useless, and they didn't even answer when I tried calling them. It's like they couldn't care less about their customers.

I already wrote a not-so-great review about my time dealing with the company, but I wanted to give an update after getting top-notch help from a lady named Ashley. At first, I got a package that was totally wrecked and couldn't get through to customer service for help. Luckily, I reached out to Ashley by email and she quickly got back to me, fixing the problem by sending out a new package the next day. I'm really happy with the service I got.

So I made a purchase from this company recently and gotta say, it wasn't the best experience. Ordering was a pain and trying to get ahold of customer service? Forget about it. Spent a good chunk of change on their stuff, so I was hoping for some top-notch customer service. And then the shipping? Took way longer than they said and the method wasn't as good as other places I've ordered from. All in all, my first order with them was a letdown. Definitely making me think twice about ordering from them again.