Tatcha - Reviews and experiences

My recent purchase of the water cream was not great. When it arrived, I could tell right away that something was off because the package felt super light. Then, when I opened it, I was so surprised to see that the box was empty! I was pretty disappointed and frustrated because it was obvious that there was a mistake during shipping. Not only was there no product in the box, but there wasn't even an apology for the error. Luckily, the customer service team did send me a replacement after I reached out to them. Despite that, this whole situation has definitely made me think twice about buying from this company in the future.

If you have any patience at all, get ready for a really slow delivery. It was a painful three weeks before I finally got my hands on my purchase. And on top of that, the apology discount code they gave me was either useless or expired. Way to drop the ball, guys. You've officially lost me as a customer.

I just wanted to share what happened to me recently with this company. I ordered two moisturizers and a face wash, but only got the moisturizers. So, I reached out to customer service about the missing item. They asked for proof and didn't seem very eager to fix the mistake. It's just so annoying dealing with a company that won't own up to their mistakes. Long story short, I won't be ordering from them again. I just can't deal with their unreliable service.

Just the other day, I decided to finally get serious about my skincare routine. So, I thought, why not kick things off with your company's lucky bags promo? Sure, I had to drop a hefty $200 on just 2 products (yikes, that price tag!), but the idea of getting a mystery bag worth over $200 seemed like a steal. Unfortunately, my excitement quickly turned to frustration when UPS lost my package. And let's not even get started on how painfully slow the shipping from CA to NJ was. I tried reaching out to your team via email, since that seems to be the only way to get in touch nowadays, but I got nowhere. The responses I did get were all over the place and totally unhelpful, leaving me feeling pretty annoyed. It's been weeks now since I placed my order, and I still don't have a resolution in sight. Your lack of customer service is totally not cool, and it's left a bad taste in my mouth about your brand. For anyone out there looking for affordable skincare that actually works, I'd recommend checking out Glow Recipe or Peach and Lily instead.

Free gift
Hey there! So I absolutely adore Tatcha products, right? I splurged on over £200 worth of stuff, but I was pretty bummed to find out there was no Lucky bag included. I was really hoping to share some minis with my friends, you know? I really hope this isn't some sneaky tactic to get us to buy more. It's got me second-guessing introducing my friends to this brand now.

I spent $100 on stuff just to get a free lucky dip bag. When my order came, it was so light. I opened it up, and all there was inside was tissue paper and a thank you card. I couldn't believe it! When I contacted them, they weren't very nice at first. They sent another order but didn't include the free bag. I reached out again, and they said they were out of stock. They sent me two Camellia cleansing oils and a travel-size rice polish to make it right. It turned out okay in the end, but I don't think I'll buy from them again.

I ordered a bunch of stuff hoping to get that cool free lucky bag, but I got my package and it wasn't in there. I looked at my receipt again and it was definitely supposed to be included. I was so annoyed and disappointed, so I tried to contact customer service right away, but they were closed until Monday. I'm not going to just let this go - if I don't get this sorted out properly and quickly, I'll take more serious action. Check back on Monday, I'll let you know what happens.

I ordered some skincare stuff and I was really looking forward to trying it out. But it never showed up! It seems they lost it somewhere in California. I tried to get in touch with them but no one ever got back to me. So rude!