Suunto reviews

I bought a Suunto dive watch a couple of years back, eh? I just realized that the depth sensor ain't working. Apparently, this is a pretty common problem with these watches. So, I sent it in to get fixed, but got a message back saying it's too old for repairs (even though I've only used it for about 10 dives) and it ain't eligible for their service exchange program. And now they want to charge me £15 just to send it back to me. Like, seriously? This is super disappointing and annoying, eh.

I had such a tough time finding the contact info for support, eh. The chat was always busy 'cause it was outside US hours, so I wasted a bunch of time trying to get help with returning a product. The support page didn't have info on returns like I thought it would. When I finally chatted with support, it was super unhelpful. I felt like I was just going in circles and not getting any real answers, you know.

I can't believe the nerve of the company to mess up our favorite dive computers with the 1.5.9 update. They moved the nitrox mode into general settings, which clearly shows they don't get how divers actually use these devices. And it's even harder to find info on the changes online, like looking for a needle in a haystack. Dealing with this poorly done update is so frustrating. I suggest not upgrading your D series computers to this version. Save yourself the trouble and stick with the old software version.

My watch stopped working after only two months of using it and the main activity app doesn't work as it should. I've spent a whole month trying to make a warranty claim for the repairs, but they don't have any spare parts available.

I bought a dive computer from your company, but was bummed out when I discovered there was no charging cable included. I contacted customer support for help, but they told me to buy the charger from a third-party store because you don't sell it directly. The problem is, I don't live in the US, so that's not an option for me. The rep opened an email case for me, but I haven't heard anything back since then. Now I'm stuck with a pricey dive watch that I can't even charge, making it pretty much useless.

The customer service at this place is terrible, eh. I've tried getting in touch with them so many times - on their chat, through email, over the phone, I even slid into their DMs on Instagram, but I haven't heard back at all, eh. It's driving me crazy and so annoying, because I've been dealing with this problem with my watch for over two weeks now, and still no solution, eh.

I just bought this fancy smartwatch and the main button stopped working after only two years! Now the whole thing is basically useless. So, I thought I'd send it in for repair, even though the warranty's expired. But it's been two whole months now and I still haven't heard anything about what's going on with the repair. I've tried emailing and chatting with customer service, but I haven't gotten any replies or help at all.

I bought this new watch from that brand, but after a couple of dives it just stopped working and showed a "system error" message. I called customer service several times but couldn't get through to anyone. The after-sales service is terrible, no real person to talk to, just recordings.

I had heard some different things about Suunto's service, but my own experience was really great. The people working there were super friendly, knew their stuff, and got things done quickly, which made it really easy to order what I needed. They were fast with their answers and made sure to give me all the info I needed. The team at Suunto really impressed me with their top-notch customer service and professionalism.

I ordered a really expensive watch on March 17th and now it's already May 1st, but I still haven't gotten the watch or my money back. I've tried so many times to get in touch with the company, Suunto, but they've completely been ignoring me. Finally, I was able to chat with someone online, and they said they would escalate my issue to head office, but I haven't heard anything back yet. My husband's birthday already passed, and I'm still stuck trying to get this sorted out. It's really frustrating how they're not communicating and not caring about customer satisfaction.

I sent my watch in for repair, and it's been over 2 months without any update! I tried reaching out by email and chat, but they're not getting back to me. It's super annoying! I feel like they're just taking my money and not providing any service. I'm definitely going to switch to a different brand, like Garmin!

I'm really upset with the service I got from this company. My watch has been in for repair for two months and I just got an email saying it's delayed. I've emailed them lots but they won't reply. Even when I messaged on social media, I only got generic responses. It's frustrating to have a good product but such bad repair service.