Suunto - Reviews and experiences

Was half-skeptical after seeing it on a friend's post, but delivery hiccup got fixed by Sophie — stuck with it till sorted, really solid service.

Looking back, it's mostly solid — ends up working great, but setup annoyed me. I bought it because my knee needs careful run tracking after a busted old watch; support answered fast and fixed the simple fault.

Bought a used Suunto that seemed dead. Sent it to the repair centre and waited, kinda nervous. When it came back, I felt it — the moment I strapped it on after a dive and saw the recovery numbers, I relaxed. Uses great for daily runs and weekend dives. Glad it worked out, honestly.

Quick reply from support and they actually fixed my issue. I'm using the free version and it does everything I need. Compared to other apps this one feels cleaner. Small hiccup during setup, but overall relieved.

the rep replied within a day, actually listened, and walked me through the next steps. For a second I thought okay, this will be sorted. Then reality set in. My Suunto 9 Baro — I used it for runs, long hikes and wore it most nights for sleep tracking — stopped giving altitude and pressure after about three years. No knocks, no heavy use. It just stopped. I kept hoping it was a software glitch. It wasn’t. They say the pressure sensor failed. Staff were polite and fast. That part was good, honestly. But their options felt weak. Pay about $120 for a repair that only has a three‑month warranty, or pay for diagnostics and shipping and end up with a useless watch. If it had been abused, sure, charge me. This felt like a production fault. I paid roughly $500 for something I relied on daily. It’s disappointing. Not furious, just annoyed and a bit let down. Losing barometer and sleep data during training and weekend trips is annoying, it adds up. The moment I was satisfied was when someone actually took the time to explain things — clear, human communication — but satisfaction stopped there. They need to own flaky sensors or offer a fairer fix to make me recommend them.

I almost talked myself out of buying this watch a few times — it’s not cheap, and I’d had a flaky tracker before, so yeah, I was nervous. I needed something reliable for daily walks and the gentle exercises my physio gave me for my bad back, plus some decent GPS for weekend hikes. First few days I kept checking it like a nervous person, and then it hiccuped once (froze during a short walk). I thought, here we go again, but the whole thing turned out better than I expected. I reached out to customer support and, after a short back-and-forth, they offered a quick replacement and helpful tips to avoid the freeze (simple reset, firmware update — the usual little things). The replacement arrived faster than I thought and knock on wood, it’s been steady since. Battery life surprised me for real — lasted longer between charges than the specs implied — and the strap is actually comfy, which I didn’t think mattered until it did. GPS is solid on trails, and the activity tracking is easy to live with; no weird spikes or nonsense. Do I still wish the first unit hadn’t had a bump? Sure. But overall, my doubts faded fast once the company acted and the second unit delivered. Pleasantly surprised, honestly. If you’re like me — cautious, recovering from an injury, wanting dependable tracking — this ended up being a good pick. Small hiccup, but a good finish.

Honestly, the service at this place is terrible. My expensive sports watch stopped working just after the two-year warranty, and I was left feeling frustrated and let down. I sent it in for repair, but faced constant delays and excuses. After waiting for months, they informed me they couldn't fix it because they didn't have the parts, but conveniently offered to sell me a replacement for the same price as the original watch - totally ridiculous! When I expressed my dissatisfaction with this awful service, I was met with silence and no apology. It's obvious that I'm not the only one dealing with these problems, as I've heard many others with similar complaints. For the amount of money I spent on this watch, I expected it to last longer than two years. Needless to say, I won't be buying anything from this place ever again.

I used to be a big fan of Suunto and had a bunch of their smartwatches that I loved wearing. Their watches were way better quality than Garmin and their customer service was top-notch. But then a few years back, their service went downhill fast and I switched to Garmin. Now I'm thinking of going back to Suunto, but their customer support has been awful lately. It's disappointing to see a company that used to be so great fall so far.

My (brand name) watch conked out on me after a few months of regular wear. It's still under warranty, but I've been having a hard time reaching customer service to get it replaced. It's been a real pain, especially since I live outside their main service areas. Just waiting to hear back from them now.

I had an issue with my HRM belt after only 6 months of use. I sent it back for repairs but the customer service was disappointing. The first time took over a month to get it back, only to hear it was just a battery issue, which I knew wasn't right. After it failed again and was sent back, they said it would take up to 20 business days for repairs. But after 28 days, they said they didn't have the parts and it would be another 2-3 weeks. The poor communication, delays, and lack of concern from the company left me very unsatisfied. Sadly, this makes me think twice about buying from them again.

My watch stopped working after only two months of using it and the main activity app doesn't work as it should. I've spent a whole month trying to make a warranty claim for the repairs, but they don't have any spare parts available.

I just bought this fancy smartwatch and the main button stopped working after only two years! Now the whole thing is basically useless. So, I thought I'd send it in for repair, even though the warranty's expired. But it's been two whole months now and I still haven't heard anything about what's going on with the repair. I've tried emailing and chatting with customer service, but I haven't gotten any replies or help at all.

I bought this new watch from that brand, but after a couple of dives it just stopped working and showed a "system error" message. I called customer service several times but couldn't get through to anyone. The after-sales service is terrible, no real person to talk to, just recordings.

I had heard some different things about Suunto's service, but my own experience was really great. The people working there were super friendly, knew their stuff, and got things done quickly, which made it really easy to order what I needed. They were fast with their answers and made sure to give me all the info I needed. The team at Suunto really impressed me with their top-notch customer service and professionalism.

I sent my watch in for repair, and it's been over 2 months without any update! I tried reaching out by email and chat, but they're not getting back to me. It's super annoying! I feel like they're just taking my money and not providing any service. I'm definitely going to switch to a different brand, like Garmin!

I'm really upset with the service I got from this company. My watch has been in for repair for two months and I just got an email saying it's delayed. I've emailed them lots but they won't reply. Even when I messaged on social media, I only got generic responses. It's frustrating to have a good product but such bad repair service.