Suunto - Reviews and experiences
Nov 2023-Oct 2025
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Reviews (39)
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Nicely helpful, could be quicker
Nicely helpful, could be quicker
CommunicationHonestly helpful overall, though a few slow responses — Jovie knows her stuff.
Sports watch purchase
Sports watch purchase
CommunicationThe customer service here is absolutely terrible. It's impossible to reach anyone, and it's so incredibly frustrating. On a positive note, the delivery time was amazing, the packaging was top-notch, and the refund process was quick and smooth. But, the complete absence of customer service support really ruins the whole experience.
Got lost trying to contact the support team
Got lost trying to contact the support team
CommunicationI had such a tough time finding the contact info for support, eh. The chat was always busy 'cause it was outside US hours, so I wasted a bunch of time trying to get help with returning a product. The support page didn't have info on returns like I thought it would. When I finally chatted with support, it was super unhelpful. I felt like I was just going in circles and not getting any real answers, you know.
Watch purchase
Watch purchase
CommunicationThe customer service at this place is terrible, eh. I've tried getting in touch with them so many times - on their chat, through email, over the phone, I even slid into their DMs on Instagram, but I haven't heard back at all, eh. It's driving me crazy and so annoying, because I've been dealing with this problem with my watch for over two weeks now, and still no solution, eh.
About Suunto
Suunto is a Finnish company specializing in the design and manufacture of precision instruments for diving, training, mountaineering, hiking, skiing, and sailing. Established in 1936 by Tuomas Vohlonen, who invented a way to mass-produce liquid-filled compasses, Suunto has grown from its early focus on compasses to a wide array of sport watches, dive computers, and instruments used by adventurers and athletes around the world. The name "Suunto" comes from the Finnish word meaning "direction". The company is known for its innovative products that combine functionality with design, ensuring accuracy and reliability in extreme conditions.
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Categories Suunto
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Last update: October 27, 2025
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