Stokke - Reviews and experiences

don’t order straight from the brand — use a retailer. I ordered about three weeks ago, payment went through and then... silence. No shipping update, no meaningful replies from customer support, and nothing from their courier partner. I tried calling and emailing multiple times over two weeks, with no useful answer, so I opened a chargeback with my card. A bit annoying, honestly. I had positive expectations — their products look good — but I can’t say anything about the item itself since I never got it. Next time I’ll buy through a store.

I ordered a Sleepi late December because we wanted a snug, safer sleep space for our newborn and honestly because my back can't handle awkward nights on the couch. A mattress protector and sheet arrived, nice enough, but the cot and mattress never shipped. I filled the contact form and heard nothing back — no phone number either, which is annoying. I'm heading out of the country until Feb 9 and asked them to hold shipment until I return to Portugal; fingers crossed they do it. I'm glad some pieces arrived and it looks nice, but communication needs work.

folding guides help a bit but the plug keeps popping in while you try to roll the air out, and the zippers feel a touch fragile. A stuff-sack-style inflation or a small battery pump (like Nemo’s or a cheap cordless) would’ve been smarter. Still, it’s comfy and low-profile; not perfect, but for car camping it works fine.

paid with Apple Pay and there was barely any order info, no shipping address prompt — I was honestly panicked. I needed replacement gliders for my Stokke Tripp Trapp because the chair felt wobbly and my lower back was starting to complain, and I wanted it fixed quick. Then the email came with shipment details and Stokke got in touch pretty fast, which eased my nerves. I ended up returning two bits that didn’t fit and I’m hoping the refund clears soon. All in all I’m relieved it didn’t turn into a disaster, still a bit baffled by the checkout flow, but customer service handled things well so I’m grateful. I'll update later if the refund takes longer though

I cannot fold it easily. I’ve wrestled with it solo in parking lots, once even with a toddler in one arm, and ended up looking like I was trying to fold a small tent. Strangers tried to help and we all failed gracefully. Also, my baby keeps ending up slightly tilted to one side; not dramatically every time, but often enough to be annoying and a little worrying. Some bits are decent — quiet wheels, light frame — so it’s not a total disaster, just poorly thought through where it counts. At this price I expected better. If you want something that actually folds without a scene, look elsewhere. But if you like the look and don’t mind the fuss, it can work — just be ready to practise folding in private.