Stefania Mode Reviews
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Bag purchase with assistance from Alessandra
Alessandra from the concierge was amazing when I asked about a bag that wasn't in Milan but was in France. She made sure the bags were sent to Singapore and was really friendly, patient, and on-the-ball the whole time. It was a great experience all thanks to her and how quick she was on Whatsapp. I'll definitely be back for more shopping!
My awesome clothes I bought
I scored some really awesome clothes today! The person who helped me out was so friendly and really went above and beyond to assist me. I really appreciate their time and amazing service. They were always ready to help me find the perfect outfit!
Valentino jeans purchase
I bought a fancy pair of jeans not too long ago, and I had such a good time with the service I got. Francesca, the staff member, was so helpful and made sure she answered all my questions quickly and properly. She kept me updated all the way through the buying process and made me feel confident about the delivery to London.
Replacement bag, JACQUEMUS, defect
I've been waiting for a new bag from JACQUEMUS since October because of a factory defect, according to the staff. It has cost me a lot of money. I'm still waiting for the refund we agreed on. After waiting for 5 and a half months, what have I got? The bag was apparently fixed (by who knows who) but I still don't have it. I asked for a repair receipt on Jacquemus letterhead, stamped, and signed, like the warranty says, but I haven't heard back. Their professionalism and customer service are extremely poor, almost non-existent. It's really disappointing. I feel like I've been cheated this whole time. It's truly shameful!
Order through concierge service
I had a bad experience with the concierge service at this store. I decided to order through them because they said returns were free and prices included all taxes. But, I sent back my order and it's been over 2 months and still no refund. The customer service team was helpful at first and gave me a refund, but now they're not replying to my messages. I also saw the item I returned for sale on their website right away, which makes me doubt how they deal with returns and refunds. This whole experience was very disappointing and makes me think twice about shopping here again.
Fast delivery of sought-after boots
I just bought something for the first time from this online store, and I have to say, I am so impressed. I had a really bad experience with another online store before, so I was a bit nervous to try again, but I'm really happy I did. I bought a pair of boots that were sold out everywhere in the US, and Italy was my last chance. I got my Doc Martens X Rick Owens boots earlier than I thought, and everything went really smoothly. The boots were exactly like they were described, and the delivery was super quick. I will definitely be shopping here again in the future.
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