steep&cheap - Reviews and experiences

I'm really upset about the refund delay for the helmet I returned. The website promised a refund within 1-3 business days, but it's been 21 days already and still no refund. I've sent several emails but haven't heard back, and I'm feeling really frustrated and disappointed with the service I've received.

I just picked up a winter jacket from this store, and it was alright overall. Ordering it went smoothly and it got to me on time as expected. However, I had a bit of a problem with the pricing when I had to do a return. I got in touch with customer service, and they did eventually fix it, but it took some work on my part to get it all straightened out. It was annoying to deal with, but at least they shipped quickly and managed to sort everything out in the end.

I bought a pair of ski pants from here, but they never got delivered to me. I waited for 10 days, then got a message saying my "return" was done, and I got a refund on PayPal for the pants. But what about the $75 USD I paid for international shipping that I didn't get back? It seems like I got ripped off on those fees for something I never even got.

I ordered a swimsuit for a weekend trip but got the wrong size. It was a hassle printing the return label and finding a UPS store. I missed out on having the swimsuit for my trip. Customer service offered a free replacement, but what good is that if it doesn't arrive on time?