steep&cheap - Reviews and experiences

Booked some hardware for a weekend climbing trip — needed it because I was replacing worn gear and didn’t want to risk anything. I’ve been a customer here for years so I called when a payment hiccup came up. Spoke to support four different times, they helped sort the payment, then a week later the order was cancelled without any notice. No email, no call, just gone. They did offer to replace the order (that was the only remedy), but after wasting hours on phone and waiting two weeks for nothing, I gave up. Product listings look fine, maybe the gear’s okay, service wasn’t.

My experience with the customer service at this store was disappointing, eh? I was told different things from two different reps who were supposed to know about what they were talking about. It was frustrating and made me feel like my concerns weren't important, you know?