Staples - Reviews and experiences

I bought some office supplies at this store not too long ago and man, the customer service was brutal. The employees were cold and not helpful at all. Plus, the whole product warranty thing was a mess - super confusing and misleading. They sent me to their website, which was a pain to figure out, and then I had to call a number to actually claim the warranty within a certain time limit. It was so frustrating and left me feeling really let down by my purchase.

So, I had to quickly head to the store to print out a return label for something I bought on Amazon. But to my surprise, the service I got from this lady named Parastu was top-notch! Even though she was the only one working and had a bunch of customers to deal with, she managed to help me out right away. She was super patient and had a really positive attitude, which made my trip to the store a really nice one.

I recently ordered some printing to get done on the same day at this place, because that's what the website said. Instead, every time I do that, they treat it like a regular order and it takes 3-5 business days. What's the point of saying they can do same day printing if they don't follow through? Sometimes when I check in a few days later, my file hasn't even been set up for printing. This inconsistency is really frustrating. If they offer same day printing on the website, they should make it happen. This keeps happening, not just once. They always say they'll talk to HR, but who knows if anything will change. The service here has really gone downhill and it's disappointing.

As a small business owner, eh, I recently bought a coloured printer from this store because of their terrible customer service at the copy and print counter. Every time I needed help, it was always a struggle to get any assistance. The copy machines were constantly breaking down, and the staff didn't seem to care about helping at all. The prices were too high, and I didn't feel like I was getting my money's worth. So, I ended up getting my own coloured printer just to avoid dealing with their unhelpful attitude, eh.

Staples in Okotoks, Alberta is really great for their amazing customer service. The staff is super friendly and they always go above and beyond to make sure all your business needs are taken care of. The managers and team members are really knowledgeable, helpful, and they genuinely care about making sure customers have a great experience. I was especially impressed by the wireless consultant who provided me with really helpful information when I renewed my cell phone plan. The store was clean and well-organized, which made shopping there really enjoyable. Thanks a lot, Staples, for going above and beyond to help with all of my business needs.

So, I went to the store to get some stuff printed and Amanda, the manager, was really unprofessional. She blamed my paper for messing up the printer and told me to go somewhere else for my copies. Another employee later said it was my paper that caused the problem. Amanda's attitude and how she handled the situation was not cool at all. Workers, especially managers, should know how to deal with these things in a better way. I left feeling annoyed and disrespected with how I was treated during my visit.