Staples - Reviews and experiences

So, I bought some office supplies from Staples not too long ago, and man, let me tell you, it was a huge letdown. I placed my order and they said it would be here by a certain date. Well, everything showed up except for this one super important item that I needed right away. I tried reaching out to customer service, but they weren't much help at all. The delivery guy said that was all he had, and the customer service folks couldn't even figure out where my missing item was. They said they'd check it out and get back to me in 3 business days, which was just not gonna cut it with the deadline looming. Their lack of urgency and inability to solve the problem had me beyond frustrated. Even when I asked to talk to a manager, it didn't do any good - all they did was apologize without fixing anything. I suggested they send out a replacement item with same-day delivery, like other companies do, but they said no dice. Their lack of flexibility and problem-solving skills really didn't sit well with me. And on top of all that, they didn't even offer me a refund or credit for the trouble. So, I had to scramble to find another way to get what I needed, and let me tell you, I'm definitely reconsidering ordering from them again.

The courier service in the back of the store is not very good. The staff doesn't seem to know how to treat customers properly, with one of them straight up ignoring us and not being very professional. I had my own problem when a package wasn't labeled correctly, causing some delivery issues. It's just not acceptable and makes the whole store look bad.

I can never rely on Staples for delivery times. Seems like every time I place an order, I end up getting an email about a delay. That's why I usually just go with Amazon, but decided to give Staples another chance. And once again, they let me down. Staples is a letdown no matter if you shop in-store or online. Guess I'll be sticking to Amazon from now on!