Staples - Reviews and experiences
Nov 2023-May 2024
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Reviews (20)
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My recent purchases
My recent purchases
CommunicationDon't bother buying online from this company, eh. Their customer service is basically useless and trying to get a hold of them about your order is a total nightmare. You can't even leave a message, let alone talk to a real person. I've got a bunch of orders stuck in limbo because I can't even track them on their website. Save yourself the hassle and find somewhere else to shop, seriously.
Order for pickup of office supplies.
Order for pickup of office supplies.
CommunicationI ordered some office supplies on their website to pick up. A Staples employee gave me a call to say sorry since they only had a display left. They mentioned I would receive a 10-15% discount for the trouble. But when I got to the store, they only gave me a 5% discount and couldn't keep their promise from the phone call. Such bad service and communication!
Laptop purchase
Laptop purchase
CommunicationI just got a new laptop from Staples. Everything went well and I was happy with what I got. But, the email they sent me didn't match what I actually bought. It kind of confused me when I went to pick it up. Staples should make sure their ordering system is right so customers don't have any problems.
E-mail change request
E-mail change request
CommunicationI called Staples to change my email address because it got HACKED (so scary, right?). The person on the phone couldn't help me! I asked for a supervisor, and then this guy answered, but he was eating while talking! He mumbled something, and when I asked him to repeat, he just said there was nothing he could do. So unprofessional! I've been a loyal customer for so long, but if this is how a Canadian company treats its customers, I'll shop elsewhere. Bye, Staples!
About Staples
Staples, Inc. is an American multinational company specializing in office supplies, technology, furniture, and related products and services. It was founded in 1986 by Leo Kahn and Thomas G. Stemberg, who identified the need for a supermarket-style retail outlet for office supplies. Staples grew rapidly, capitalizing on the booming demand for workplace products amidst the rise of personal computing and the expansion of small and home-based businesses. It offers its goods and services to consumers and businesses through retail channels, online, and through its delivery operations. Staples has also established a significant presence in Canada, adapting its offerings to the Canadian market and becoming a staple supplier for office and school supplies, electronics, office furniture, and business services, catering to the needs of Canadian customers both in-store and online.
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Last update: November 29, 2024
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