Spongelle

Spongelle reviews

11 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
9%
Would buy here again
Ordering
6.2
Service
4.6
Pricing
6.8
Delivery
4.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

My new fav bath sponge

9.5

"Oh my gosh, I'm totally in love with my new bath sponge! It leaves my skin feeling so fresh and soft, and the scent is amazing! I enjoy using ..."

Critical

Stocking stuffers order

5.5

"I ordered a bunch of stuff to put in stockings for Christmas on December 10th. But I didn't get it until December 24th, and one of the items w..."

Most Voted

I have 4 pending orders

6.0

"I'm so annoyed with my recent orders because I've got 4 that are just stuck somewhere. The tracking says the labels are made, but the pac..."

Reviews (11)

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Stocking stuffers order

R

3 reviews

5.5
Overall Rating
Would buy here again
No

I ordered a bunch of stuff to put in stockings for Christmas on December 10th. But I didn't get it until December 24th, and one of the items was missing. When I asked customer service about it, they just blamed COVID-19 delays and didn't really care. It's now January 12th and I still haven't gotten that missing item. When I contacted customer service again, all they gave me was a useless tracking number. I'm so tired of this back and forth, I just want my money back.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Ordered numbers in November

C

22 reviews

5.5
Overall Rating
Would buy here again
No

I ordered some stuff in November as gifts for my friends and family, but it's been two weeks and they still haven't been sent out. I've been trying to get in touch with customer service through messages and calls, but they've been no help at all. I don't know if I'll even receive my order, and I can't even cancel it to get my money back!

Detailed Ratings

Order
6.0
Service
4.0
Price
10.0
Delivery
2.0

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Christmas gift order

D

20 reviews

3.0
Overall Rating
Would buy here again
No

I was so pumped to order Christmas presents for my family and buddies from the store, but man, was I let down! I placed my order back in November, but only got part of it. I tried reaching out to customer service, but they were absolutely terrible! All they did was tell me to look at the tracking info, which I had already done. Eventually, most of my stuff came in mid-January, way too late for Christmas. I was so disappointed because a lot of the items were holiday-themed. What a letdown!

Detailed Ratings

Order
4.0
Service
2.0
Price
4.0
Delivery
2.0

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Delayed Christmas gift

J

3 reviews

5.0
Overall Rating
Would buy here again
No

I bought a Christmas present for my sister back in November, but I was really let down by the late delivery and bad customer service. Even though I ordered it ahead of time, the item didn't show up by the middle of December like it was supposed to. I tried contacting the company several times through the chat line to get the package sent to the right place, but they kept saying someone would get in touch with me about it. Unfortunately, nobody ever followed through on that promise, and the gifts ended up coming to my place instead of my sister's. The whole ordeal just left a bad taste in my mouth, and I don't think I'll be buying from them again.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Wasted money

W

7 reviews

5.0
Overall Rating
Would buy here again
No

This company is such a joke, eh. I placed an order a month ago and still haven't gotten anything. I've been emailing them constantly for days and only got one response about delivery, but surprise, surprise - still no package! I asked for a refund and yet again, no response! Like, seriously, how difficult is it to give good customer service and send out what people paid for?

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Spongelle product fan

M

6 reviews

5.0
Overall Rating
Would buy here again
No

Even though I really like the stuff this company sells, I gotta say that I've been kinda let down by the customer service. Every time I ordered from them, my delivery was late and some items were missing. It's just too much of a pain to keep ordering from them with all these problems.

Detailed Ratings

Order
4.0
Service
4.0
Price
8.0
Delivery
4.0

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Unexpected item in order

D

9 reviews

4.0
Overall Rating
Would buy here again
No

I bought something the other day and was bummed to see that they sent me an extra item I never asked for. So, I called customer service and they told me I gotta pay to send it back. Not gonna lie, that whole situation really ticked me off. Just wasn't happy with how they handled things, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Delayed shipping issue

F

1 reviews

6.0
Overall Rating
Would buy here again
No

I put in an order on November 24th, but I still haven't heard anything about it being shipped. I've tried contacting customer service through email, Facebook, and even by calling them, but I haven't gotten any answers. It's frustrating to see that lots of other customers are going through the same delays with their orders, as I can see from the comments on the company's Facebook page.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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My new fav bath sponge

D

5 reviews

9.5
Overall Rating
Would buy here again
Yes

Oh my gosh, I'm totally in love with my new bath sponge! It leaves my skin feeling so fresh and soft, and the scent is amazing! I enjoy using it in the shower, it's like treating myself to a little spa experience every day!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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I have 4 pending orders

T

8 reviews

6.0
Overall Rating
Would buy here again
No

I'm so annoyed with my recent orders because I've got 4 that are just stuck somewhere. The tracking says the labels are made, but the packages aren't actually with the company yet. I talked to customer service, Paulina in particular, for help but she couldn't give me a good answer and then ignored my other questions. It's really frustrating because I love their stuff, but the bad communication and service is really upsetting.

Detailed Ratings

Order
8.0
Service
4.0
Price
8.0
Delivery
4.0

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Missing items in order

B

6 reviews

6.0
Overall Rating
Would buy here again
No

I ordered some stuff from this company, but when my package arrived, it was missing two things. Even though the packing slip said they were in there, they weren't. I had a hard time getting in touch with customer service at first, but eventually managed to chat with someone on their website. Turns out, the missing items were out of stock because of inventory problems.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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About Spongelle

Spongellé is a company specializing in the creation and retail of body-washed infused buffers. These products are designed to cleanse, exfoliate, massage, and nourish the skin in one step, combining unique fragrances with proprietary skin care ingredients. Founded in the United States, Spongellé aims to elevate the showering experience by offering a long-lasting, luxurious bathing accessory. The company's innovation in the personal care sector is distinguished by its patented technologies and commitment to high-quality, no-harm chemicals in its products. While its complete history and founding date are not specified here, Spongellé has garnered attention for blending effective skincare solutions with convenience and sustainability in mind.

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Contact Information

🌐 spongelle.com

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Last update: November 29, 2024

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