Splendid - Reviews and experiences

I nearly gave up after my online order seemed to eat $50 in loyalty points (site showed them gone but no credit). The phone rep was blunt and said there was “no way” to get them back, which really rubbed me the wrong way. I drove to the Kierland store mostly to argue, and the first person there was skeptical and a bit short. Then a manager actually listened, checked the order, and applied the points — and said sorry, which made me breathe out. That’s the moment I knew it was worth sticking around. Not perfect — the whole thing felt messy and communication was weak — but it worked in the end. I’ve had smoother fixes at smaller shops, though; still, I’d go back if it’s handled like that.