Splendid - Reviews and experiences

Sometimes I catch myself worrying about tiny things like parcel drops and this turned into a proper headache. I ordered three shirts and paid extra for expedited shipping because I needed them sooner, and only one box showed up. I was a bit on the fence before buying — read a few mixed reviews elsewhere — but figured paying for faster shipping would mean fewer issues. Not the case. Customer service replied saying each shirt was sent in a separate package and that two arrived minutes apart. That made no sense to me; why would FedEx leave one at the door and stash the other somewhere else? I live in a gated, fairly private neighbourhood, so it’s not like packages get tossed around. They also warned that if I open a dispute and FedEx can’t find the parcels I wouldn’t be eligible for a refund. That felt like pressure more than help. I emailed back asking for exact tracking info and proof of delivery from the carriers, and after a couple messages I’ve heard nothing. If the other packages don’t appear in a day or two I’ll be calling my bank — not how I wanted to spend my week. Bit disappointed, honestly.