Splendid - Reviews and experiences

Sometimes I catch myself worrying about tiny things like parcel drops and this turned into a proper headache. I ordered three shirts and paid extra for expedited shipping because I needed them sooner, and only one box showed up. I was a bit on the fence before buying — read a few mixed reviews elsewhere — but figured paying for faster shipping would mean fewer issues. Not the case. Customer service replied saying each shirt was sent in a separate package and that two arrived minutes apart. That made no sense to me; why would FedEx leave one at the door and stash the other somewhere else? I live in a gated, fairly private neighbourhood, so it’s not like packages get tossed around. They also warned that if I open a dispute and FedEx can’t find the parcels I wouldn’t be eligible for a refund. That felt like pressure more than help. I emailed back asking for exact tracking info and proof of delivery from the carriers, and after a couple messages I’ve heard nothing. If the other packages don’t appear in a day or two I’ll be calling my bank — not how I wanted to spend my week. Bit disappointed, honestly.

I won’t order with them again. That’s my conclusion up front. My package was marked delivered by FedEx SmartPost, but I never received it. I live in an area where deliveries normally come with photos or clear tracking. Customer support was pretty useless. They basically told me to "search the community", which is not helpful and honestly kind of lazy. I’ve had problems with other companies before, but usually they actually help investigate or offer a refund. Here I was left to chase down a missing parcel on my own. It felt like they passed the issue back to me. I’m annoyed and tired. They use very cheap shipping and don’t seem to care about reliable tracking. I paid for the item and expect them to fix it. This whole thing created needless stress and took time I don’t have, especially in 2025.