Samsung - Reviews and experiences

avoid Flex Finance if you plan to return the phone. I tried to return it instead of making the final payment as we agreed, but Samsung stalled — a bit theatrical — and hinted my credit might suffer if I didn't pay. Forums show others had the same issue. Ironically the phone was great, which made it sting. My tip: read the tiny print and maybe pay cash.

the driver was polite while refusing to accept the return, and the items arrived in good condition, so at least nothing was damaged. That little thing helped keep me calmer, oddly. Bottom line: the website’s payment flow caused the problem, and customer service didn’t fix it in a timely or consistent way. It’s stressful to be bounced around like that. I’m still trying to sort out the return and the refund, and I wouldn’t recommend relying on their delivery or support if you want a smooth experience.

I have a broken monitor and the customer service was terrible. They wanted way too much proof for a refund, so frustrating! Overall, it was a bad experience.

I'm really bummed about the service I got from this company, eh. I traded in my old phone and was told I'd get my refund in a few days, but it's been over a month and still no sign of it. Their customer service team needs to step up their game, 'cause the lack of communication and transparency is just not cool.