Samsung - Reviews and experiences

I was halfway through a movie when the remote started acting up again — same remote, bought last December, and it quit after about seven months. At first it’s that annoying lag in the buttons, then some keys stop responding. The thing is light and comfortable in the hand, but the buttons felt mushier than I expected after a few months, and the back cover for the batteries got loose, so it just didn’t inspire confidence anymore. I called support and spoke with Margarita Sanchez. She was polite enough, took my number and confirmed the purchase date, which sounded promising. Then she insisted on the TV’s serial from the back of the set, not the box. So I ended up taking a 65‑inch TV off the wall — yeah, I mean literally unmounting it — to read the sticker. That was annoying and unnecessary if the box info would do. After the effort she said someone from care would follow up. Five minutes after hanging up I got an email telling me the warranty had expired after 90 days. I had already told her another rep had mentioned the same thing but she still made me do all that work. It felt like poor communication, and I asked for a manager and didn’t get a reply right away. To their credit, a different supervisor did call back the next day, apologized and arranged a discounted replacement rather than a free one, which I accepted. So yeah, I’m skeptical about their process, but the follow‑up helped. The remote itself is fine when it works; it just doesn’t hold up. Hope they improve quality control and make their phone reps clearer so no one has to unmount a TV next time.

I'm really disappointed with the service I got from Samsung, eh. They said I'd get a promo code for Paramount+ when I bought a Club TV offer in December, but it's been 15 weeks now and still no code. I contacted them in March, and all they gave me was a generic excuse about delays due to high demand. This lack of communication and not keeping their promise is just not cool, eh.