Samsung - Reviews and experiences

Right in the thick of it I was trying to coordinate work and a fridge delivery, and that’s where it all went sideways. I bought the unit straight from the manufacturer expecting the usual big-brand care, but instead I spent days rearranging my schedule, calling and waiting. First delivery team turned up and refused to bring it in because of light rain and that they were “too tired” — which I get, people have bad days, but they didn’t even try. Second attempt almost ended the same until I had to step in and basically supervise the whole drop-off myself. The fridge showed up with visible damage, which meant more calls and more promises. After a bunch of back-and-forth the company agreed to replace doors and the display, but then the repair folks phoned me the morning of the appointment asking what parts were needed — even though everything was already logged. Then they said the replacement screen arrived shattered. So another day I had to take off work. I’m a subcontractor, so missed days are real money out of my pocket. I’ve dealt with bumbling small installers before, and sure, sometimes it’s their fault, but a company this size should handle basic deliveries and fixes without making customers babysit the process. On the upside, some reps were polite and tried to help, and when someone finally scheduled a replacement they seemed genuine. Still, the overall runaround and the lost work time left me pretty frustrated. I won’t be ordering from them again soon, unless they change how they manage deliveries and repairs.

the ice maker keeps up when friends stop by, which I didn’t expect and now kind of love. So emotionally it’s a mix — pleased with the appliance itself, a bit annoyed at the communication and zero real apology for missing the timeframe. For everyday use it’s already made life easier — meal prep is simpler, leftovers stack better, the kids can help themselves without opening doors 50 times. If you need one fast, my advice is call ahead and double-check delivery. The product delivers; the process could use work. I’m upbeat about the fridge, but the support side left room for improvement.

I've been buying stuff from this company since 2012, and I've always been happy with the quality. But, my recent purchase of a washer and dryer was a real headache. The folks on the live chat didn't really know what they were talking about when it came to pricing and technical support, which made it tough to get my order on time. I had to buy stacking tool kits separately when I could've gotten them for free if I bought them together with the washer and dryer. And to top it off, they messed up and ordered two kits instead of one, which just made things more confusing and expensive. The communication between the sales team and the delivery service was also not so great, even though their online tracking was top-notch. I picked the earliest delivery date available, but the delivery never showed up when promised. I had to wait for Samsung to sort things out and reschedule, which wasted a lot of my time. The whole process was way more complicated and frustrating than it needed to be.