Safety 1st - Reviews and experiences

I lost a piece of my stairgate that I had put in the attic. I decided to send an email to Safety 1st customer service to see if they could help. To my surprise, they got back to me super quick. A lady named Sophie asked me to send some pictures of the gate and describe the missing part. After I did that, I got a response right away saying they had ordered the part and it would be delivered by DPD. Sophie was a huge help and I was really happy with the service I got from Safety 1st.

Hey there! So, I sent an email to your customer support team because I needed a replacement part for my baby gate. I was struggling with the gate and needed a new part to make it work properly again. The customer service I got was top-notch. The person I spoke to was really helpful and got back to me super fast. They sorted out my problem quickly and gave me all the details I needed to order the new part. Honestly, I can't think of a better customer service experience I've had with any other company.

I recently contacted the company about a missing piece for my child gate because I moved to a new house. I was really happy with the quick and helpful customer service I got. Sophie, the person I talked to, asked for pictures of the part and some product details. In just one day, I got a message saying the parts were on their way and would arrive in 2-3 days with DPD. And you know what? The parts came today, only 6 days after I first got in touch, and with no extra charge. I am so impressed with the service I got and would definitely recommend this company to anyone who needs help like I did. Big thanks to Sophie for going the extra mile to help me out.