Robotime Reviews
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DIY craft kits
As a customer of your company, I have to say that my experience has been amazing. The DIY craft kits I bought were top-notch and really helped me improve my skills. You can tell that a lot of effort went into designing and creating them. There were so many different subjects to choose from, which was great because it catered to a lot of interests. And the customer support was excellent, they made sure all my questions were answered quickly and professionally.
Easy assembly, clear directions, packaged flower parts
I have to say, I was pleasantly surprised with how easy it was to put together the product. The directions were clear and easy to follow, which made the whole thing go really smoothly and not a pain at all. I also liked how all the flower parts were packaged together - it made it a lot easier to keep everything organized. The Rose in the Flower Bouquet is a bit tricky, but I'm ready to take on the challenge and see how it turns out!
ROKR model replacement parts
I screwed up putting together my ROKR model and needed some replacement parts. The customer service was incredible - they shipped out the parts right away without any issues. I was able to complete the model all thanks to their help.
Mechanical Puzzle Model
I had so much fun building the Mechanical Puzzle Model. It was such a cool experience. I did run into a little problem when I didn't push in the gear and converter all the way, which caused a little hiccup and freaked me out for a sec. But once I fixed it, the model worked perfectly. The person I gave it to really adores it, which made the whole thing even better.
Miniature sets
As someone who enjoys taking time to put together tiny sets, I was a bit let down when my order arrived. There were too many pre-made pieces in the sets, which took away from the fun of building them from scratch. The detailed Italian espresso maker turned out to be made of plastic, so it felt more like putting together LEGO than making a masterpiece. Plus, having to deal with large pattern sheets that needed glue was disappointing. It would have been more enjoyable if the patterns were stickers instead, making the assembly process neater and more fun.
ROKR Pinball Machine missing part
I got the ROKR Pinball Machine for my birthday and began putting it together, but found out that some important pieces were missing. I reached out to the company by email and they got back to me right away. They knew exactly what I needed and promised to send a replacement right away. The new part showed up in just a week, so I could keep working on the model without any holdups. I am really happy with the great customer service I received from the company.
Challenging but detailed build
Building it was really enjoyable, but the manual could've had bigger pictures for the small and fragile pieces. I had one part that had 9 pieces, with 3 of them movable and needing to be lined up just right. The pieces were cut neatly with lasers, making them easy to separate, which was great. But the downside was the long shipping time since it came all the way from China.
Fast customer service and replacement item
I was super impressed with how fast and helpful the customer service team was. My order had a little hiccup during shipping, but they fixed it right away by sending me a new item instead of making me wait for the original to come back. It was a really good experience and I'm thankful for all their help.
Wooden model kit
I bought a wooden model kit from your store and had a blast putting it together. The instructions were pretty clear and easy to follow until I got to the part where I had to add the lights, especially the chandelier. The directions for the electrical stuff were a bit confusing and caused some issues. But, your customer service was amazing and quickly sent me a new part to replace the faulty one. Even though I had some trouble with the lights, I still had fun building the kit and I'm thinking about trying another one, maybe the greenhouse model.
Play kitchen replacement parts
So hey, my fam bought this really awesome play kitchen for my little sis, but some parts were missing. We were kinda disappointed, but we decided to contact customer service for help. They were totally nice and helpful! They responded to our emails right away and we got the missing parts at no cost, just had to cover the shipping. Woohoo!
DIY wooden puzzle model kit
My DIY wooden puzzle model kit took way longer to arrive than I thought. And when I finally put it together, I noticed some pieces were missing. I contacted customer service and now I'm just waiting for a reply. This was my first time buying from them and I'm not sure if I want to buy again. But I have to say, the quality of the product was pretty good. It was a bummer that there was no glue included in the kit, though.
Multiple intricate and engaging wooden model kits
I bought some wooden model kits from this store and they were really detailed and fun to put together. The instructions were easy to follow and the final products turned out to be like works of art. I've finished a few projects already like a parachute drop, fairground swing ride, ferris wheel, teacup ride, 2 carousels, magic cello with a printing press, and I still need to finish a tram. Each kit was a good challenge and very satisfying, I can't wait to start the next one.
Steam engine and trailer model kit.
I recently finished putting together the Steam engine and trailer model kit, and let me tell you, it looks absolutely amazing. The shipping was super quick, especially considering how far it had to come. Building the model was a lot of fun - it was tricky and detailed, which made it even better. The end product looks so good, I'm really happy to have it displayed in a prime spot in my house.
3 puzzles with gears and movement
I really enjoy puzzles like these, they're pretty cool! I decided to order them online this time to switch things up. However, when they arrived, I noticed something was missing. Normally, they come with wax to help the gears move smoothly, but this time there was no wax in any of the boxes. I attempted to use some candle wax instead, but it ended up just crumbling and not working properly. I was feeling a bit disappointed about the whole situation.
Magic Cello and Magic Piano kits
I recently bought the Magic Cello and Magic Piano kits from this company, and let me tell you, I am so impressed. Building those kits was a blast, and the final products are top-notch. I'm really proud to show them off in my home. The attention to detail in these kits is something else, and the finished products look amazing. The customer service was great too when I needed some extra parts. Getting those parts was easy peasy, and the shipping cost was reasonable. I'm already thinking about getting more kits from this company for my next project. I can't wait to see what else they have in store.
System error resulted in extra product delivered
I just bought something here and ended up getting an extra item because of a system error. But I have to say, the customer service folks were super quick and generous. When I told them about the mix-up, they were really nice and let me keep the bonus item as a gift. All in all, I'm pretty happy with how they handled everything.
Satisfying wooden puzzles
The best part of my experience was getting free replacement parts for anything that was broken. Even if you accidentally mess something up, you can ask for new parts for only $5.00. It does take a bit of time for delivery since it comes from China, but it's definitely worth the wait. The pieces are laser-cut and fit together really well. I've bought five things and had so much fun putting them all together. It's important to be patient, and sometimes you might need some pliers to keep your fingers from hurting. I love their products so much and I'm excited to buy more in the future.
Pinball machine building kit
The pieces and assembly were really well done, so the project turned out great. I did end up breaking a few of the more delicate pieces while putting it together, but I was glad to have extra pieces just in case. It was a really fun way to stay entertained inside on a cold day, building and then playing with the finished pinball machine.
Gift set with gear mechanism
This gift set with the gear mechanism was a total letdown. I got it for a buddy and we wasted so much time trying to get the gears to move correctly, but they just wouldn't cooperate. Even after we tried shining and waxing them like we were told, they still didn't work right. So, we ended up giving up and now we just keep it on as a night light. I was hoping for better quality and performance from this set, but it didn't meet my expectations.
Fun and challenging building kits
These building kits are so much fun to put together. The instructions are really clear and easy to follow, and the final result always looks amazing. I especially liked taking on the challenging kits that really pushed my skills. The design and engineering of these kits are excellent, and I'm excited to see what new products they release next. I will definitely keep buying from them in the future.
Review with most votes
Steam engine and trailer model
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