REI co·op - Reviews and experiences
Oct 2023-Feb 2026
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (26)
Loading reviews...
Hiking boots purchase
Hiking boots purchase
DeliveryEh, so my recent go at ordering hiking boots from this store wasn't the greatest, ya know? The shipping took forever, way longer than I expected. And they used both FedEx and USPS, which just made things drag on even more. As a loyal customer, I've noticed they don't have a great selection of brands that aren't their own. Especially when it comes to hiking boots, they're really missing out on some top-notch brands. Compared to Moose Jaw and other outdoor shops, their perks program is kinda lacking and they don't have as many sales. All in all, I was pretty disappointed with the whole shopping experience there, eh.
Ski gear purchase
Ski gear purchase
DeliveryUnfortunately, my experience with ordering was not great at all. I was told that the item would be delivered by December 29th, but it never showed up and there were no updates online. I had to call customer service only to find out that the new delivery date was now January 3rd. This was a pain because I needed the item for my skiing trip on January 1st.
Water shoes purchase
Water shoes purchase
DeliveryI just got myself a pair of water shoes from the store, but they didn't have my size in stock. The salesperson suggested I get a membership and order online, so I decided to give it a shot. Turns out, it was a total disaster. Supposed to get the shoes in 3 days but it's been 6 and still no sign of them. The shipping company says they never got the package, so now I'm stuck in this mess.
About REI co·op
REI Co-op, short for Recreational Equipment, Inc., is an American retail and outdoor recreation services corporation. It specializes in sporting goods, camping gear, travel equipment, and clothing. Founded in 1938 by Lloyd and Mary Anderson in Seattle, Washington, the co-op was created to provide affordable and high-quality mountaineering gear. It operates on a cooperative model, where customers can become members to receive a share of the profits through an annual dividend, in addition to enjoying discounts and other benefits. Over the years, REI has grown significantly and now operates numerous stores across the United States, also offering classes, outings, and events geared towards outdoor enthusiasts. Despite its U.S. roots, REI has a strong online presence, allowing Canadian customers to purchase its products and engage with its community-oriented outdoor ethos. Additionally, the company is committed to sustainability and stewardship of the outdoors, emphasizing eco-friendly products and practices.
Contact Information
Categories REI co·op
Related companies
Last update: February 19, 2026
Website (Partner link)Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Comments
Be the first with a response!