Razer - Reviews and experiences

Don't waste your money on that $350 mouse from this company, it's so bad! I bought it and after just 6 months the dongle broke. I contacted them for a replacement part, but they refused. They claimed it wasn't covered under warranty, even though it's a part of the mouse! How ridiculous is that? I recommend getting a mouse from Corsair instead, they're much better.

I had a terrible experience with their customer service. I contacted them to ask about getting a new Naga Pro Wireless mouse because mine had a broken scroll wheel and the lights weren't working. They told me to destroy my old mouse and promised to send a new one in 5-8 business days. But then they told me they didn't have any replacement mice available. So now I'm stuck without a mouse and had to buy a new one myself. I even suggested upgrading to a Naga V2 Pro as a goodwill gesture, but they refused. It's just not right to tell customers to destroy working products without having a replacement ready.

I bought a fancy Razer Kitsune not long ago, and after only 5 months, the caps started losing their color. I sent a bunch of emails to customer service, but they told me they didn't have spare parts for my device. That's pretty disappointing considering how much I paid for it - 300€! It's making me think twice about getting Razer stuff again.

So, I had to deal with an RMA for a faulty item from this company. They told me to cut the cables and destroy the item to speed up getting a replacement. After I did all that and they saw the pictures to confirm the claim was legit, they went silent and kept delaying things, saying they had no replacement available. But the whole time, they had the replacement in stock on their site. Their email replies started getting really vague and confusing, only responding to their own stuff and ignoring what I was saying. It seemed like automated AI responses, like they were just copying and pasting messages that didn't relate to my situation at all. Now I'm stuck with a broken item, considering taking them to small claims court for not honoring their warranty. If you're dealing with this company, watch out for their warranty scam - use a credit card for purchases and get items insured by a third party to be safe when they don't come through on warranty claims.

I'm so irritated with this company! I had to send a bunch of emails just to get them to send me a new frame. It took forever and all they did was ask me the same questions repeatedly. Finally, they gave me the RMA but now I have to ship my frame to the US instead of Canada! It's so frustrating! I've sent it off now and I'm just waiting for my replacement.

I recently bought a pair of headphones online, but when they arrived, I had trouble getting them to connect through Bluetooth. I decided to return them and found out that I had to pay for the return shipping, which was an unexpected cost. Even though I agreed to it, I was surprised to hear that the headphones got stuck in customs, and I would have to pay more fees. I tried talking to customer service about it, but they weren't very helpful or understanding. I felt let down and annoyed by the company's lack of responsibility and support.