
Razer - Reviews and experiences
Oct 2023-Mar 2024
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Reviews (20)
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Purchased a high-end laptop
Purchased a high-end laptop
ProductAs a customer who shelled out a lot of money for a fancy laptop, I was hoping for top-notch performance and reliability. But after using it for about 8 months, it started crashing all the time, moving super slow, getting super hot, and struggling with basic design stuff like Adobe Illustrator. It was pretty disappointing, especially since it was supposed to be a laptop for design work. I've had problems with this brand before when an old laptop got all messed up from overheating during gaming. And considering how much these things cost, you'd think they'd have a better warranty for issues like this. Overall, my experience with this brand has been a letdown and I won't be buying from them again.
Wireless gaming headset
Wireless gaming headset
ProductEh, the wireless gaming headset I bought from the company was awesome at first, eh! The sound was clear and it fit nice and comfy on my head. But, wouldn't ya know it? After only a few weeks, I started havin' all kinds o' trouble stayin' connected. The headset would just up and disconnect from my device randomly, makin' it real hard to play games. I tried gettin' some help from customer service, but lemme tell ya, it was a real pain in the butt. After goin' through all kinds o' hoops and givin' 'em every bit o' info they asked for, they finally told me they couldn't fix the problem and I had to send it back for a new one. Gosh dang it, this whole thing left me real let down and not too happy with the headset or the way the company treated me.
Wireless headset
Wireless headset
ProductI just bought a wireless headset and it's pretty good quality, but I think there's definitely some things that could be better. One thing that I found annoying was that it didn't come with an extra cord for the sensor, so charging it took longer than I expected. My last headset, which was cheaper, did come with the extra cord, so I was kind of disappointed that this one didn't.
Laptop purchase
Laptop purchase
ProductI recently bought a fancy laptop for a lot of money, thinking it would be really good. But oh boy, was I wrong! Right from the start, the laptop was making a ton of noise with the fan, losing its charge super fast, and then the casing even started to swell. And all this happened even though I was super careful with it and only used it for basic stuff.<br><br>Dealing with their customer service was just as bad. Even after I tried reaching out multiple times, they couldn't fix the laptop issues. They said they could repair it but I would have to pay for shipping and the repairs - like, seriously? Especially when the laptop was acting up from the get-go. And they wouldn't even replace the whole thing because apparently, it's an "old model" with no warranty left.<br><br>All in all, I'm really let down by both the laptop and the customer service. I was expecting them to care more about me as a customer, to listen to my problems and make things right. Instead, I feel ignored and disheartened by the lack of help.<br><br>I get that gadgets can have issues, but it's how a company handles those problems that really matter. And in this case, they really dropped the ball, giving me a bad impression of their brand. This whole experience is definitely going to make me think twice before buying from them again.
About Razer
Razer Inc. is a leading global lifestyle brand for gamers, founded in 2005 by Min-Liang Tan and Robert Krakoff. The company is known for its high-quality gaming hardware, software, and systems that combine cutting-edge technology with innovative designs. Its product lineup includes gaming laptops, peripherals such as keyboards, mice, and audio devices, as well as wearable and lifestyle devices. Razer also develops software solutions that include an AI voice assistant for gaming, a game launcher service, and a virtual currency ecosystem. Headquartered in Singapore and San Francisco, California, Razer has built a dedicated following among the gaming community through its commitment to excellence and its gamer-centric approach. Over the years, Razer has expanded its reach globally, establishing a strong presence in key markets across North America, Europe, Asia-Pacific, and beyond.
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Last update: November 29, 2024
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