Razer - Reviews and experiences

I contacted the company about my busted microphone and gave them all the info needed for a warranty claim. Even sent over receipts, troubleshooting, and my personal deets. But now they keep emailing me asking for the same details I already gave them! I've been replying super quick to each email, but they keep sending reminders that they might close my case. After going back and forth with them over 15 emails, I'm fed up and thinking of just getting a new mic from a better company.

I’ve been trying to use my card since yesterday, but every time I call customer service, they keep saying it’s already been used by someone else. I just wanna know the details of who, when, and where this mystery redemption happened. It’s so annoying not getting clear answers and being kept in the dark like this.

My experience trying to get a replacement laptop has been so frustrating, eh. After months of going back and forth, I keep getting offered a laptop with a US layout, even though I'm living in the UK, you know? I spoke with a supervisor who said they'd send me a new laptop with a UK layout, but I still haven't received the right one. I've been without a device for months now, and I don't feel like my concerns are being taken seriously. The lack of communication and understanding from the customer service team is really disappointing, eh. I've asked to talk to a supervisor multiple times, but no one ever calls me back, you know? It seems like they're just trying to get rid of whatever devices they have instead of giving me a proper solution. This whole process has been so frustrating and unprofessional, eh.