Rad Power Bikes - Reviews and experiences

What a total nightmare trying to deal with customer service, eh? I sent them a bunch of emails and all they did was keep asking for more pictures and videos, even though I had already given them everything they needed. It's been three weeks and I've sent over 20 emails, but still no sign of any help. Honestly, it feels like a total scam and now I'm stuck trying to figure out how to fix the issue on my own.

So I bought this electric bike not too long ago, right? And let me tell you, their customer service is just awful. Like, seriously terrible. I've been dealing with their support for months now, and it's been a total disaster. They say they've got top-notch customer service, but from what I've experienced, it's anything but that. My brand new bike had a battery issue, and getting them to acknowledge that it was covered under warranty was like pulling teeth. I had to send a ton of emails back and forth, waiting weeks for a response each time. And get this - they even tried to say the warranty had expired, can you believe that? Dealing with this company has been a nightmare, to say the least.

This company's customer service is just awful, eh. I've been on hold for hours trying to get help with my new bike, and guess what? They even threatened to void the warranty when I got a bit frustrated. Not cool, eh. I'd suggest going to a local shop, even if it means spending a bit more. Trust me, it's worth avoiding the headache.

I got my ebike and it's amazing, eh! But let me tell you, the service is brutal, eh! I live up here in the Great White North and I thought I'd be getting better treatment, you know. The customer service is so bad, it's like watching a polar bear try to play basketball - totally impossible, eh! My bike is still under warranty but they're ghosting my emails like it's no big deal, just like snow melting in the spring. They said they'd help me out, but all I'm getting is the cold shoulder. So bummed out, eh!

So, me and my wife got these awesome bikes, but then we ran into some major trouble with the batteries. Thankfully, we decided to head to the store and that's where we met Liam. He was really friendly and managed to fix our issues in no time. Not only that, he also shared some great tips with us on how to properly maintain our bikes. Liam is just amazing and the rest of the staff at the store are incredibly helpful as well!

So, I got these really awesome bikes a little while back, eh. But then one of the batteries just up and died after no time at all, mate. So, I tried reaching out to get it fixed, but couldn't even give 'em a call, you know? Sent tons of emails, and it took ages to finally get a new battery. And then, would you believe it, that one was all messed up too, eh! They just kept dragging me along, getting me all worked up, and now I'm totally done, eh. I ain't never buying another bike from them ever again!

We bought two bikes from this company not too long ago. Gotta say, we're pretty happy with the bikes overall. But, let me tell ya, the Canadian customer service? Not so great. Seems like they're more focused on places other than the UK these days. Dealing with their Seattle office has been a bit better for us. And don't even get me started on the headlight situation! It conked out right after the warranty was up. Total bummer.

I recently had some trouble with my e-bike losing power while going up hills. I contacted customer service for help, but the response I got was not what I expected. The person I spoke to said that none of their bikes were actually built to handle uphill climbs, which I found pretty surprising. They asked me to send a video so they could figure out what was wrong, and after watching it, they said my bike was not being properly maintained and had some rust. As a new e-bike owner, I was disappointed with the service I received.