Rad Power Bikes - Reviews and experiences

So, hey, I got this bike on September 8th, and they told me it'd be here in 10 days, but it's already November 8th and still no bike! I've sent them a bunch of emails asking for a refund, but they're ignoring me. It's super annoying! I feel like I'm being ripped off. I'm thinking about taking legal action to get my money back. Stay away from this place, it's a complete scam, ugh!

The e-bikes we got were RadRover ST & RadCity ST. They were pretty good for the price and ordering them was a breeze. But, we ran into some problems with the delivery that we weren't too thrilled about. We ended up having to reach out to customer service after buying them, and let me tell you, it was not a fun time. The website was a pain to use, there wasn't much communication, and the responses we did get were not at all helpful. We've had our bikes for about 3 months now, and we've decided that our next purchase will definitely be from a local shop in Missouri.

I just bought some e-bike parts from this company, eh, and let me tell you, it was a bit of a letdown, eh. The customer service was just terrible, eh. I sent them photos and detailed descriptions but they couldn't figure out what parts I needed, eh. And when I finally got my order in, it took forever for the parts to show up, eh. They just made a shipping label and didn't actually send out the package right away, eh. To top it all off, emailing them was a real headache, eh. Every reply was from a different person who didn't know what was going on, eh. All in all, the disorganization and inefficiency in the customer service department really got me frustrated and disappointed with my purchase, eh.

I'm really bummed out about the crappy tires that came with my e-bike, and the company taking forever to deal with the recall. It's been over 6 months and I'm still waiting for new tires. The lack of help is driving me nuts! The company even said not to ride the bike until the tires are replaced, but they haven't done anything about it. This kind of customer service is just not okay.