Rad Power Bikes - Reviews and experiences

I bought an electric bike from this company and I was really disappointed when the battery died after only 300 miles. When I reached out to customer service, they told me the cells had gone bad and I'd have to buy a new one. I don't think it's fair for a bike that was so expensive and barely used. I was hoping for better quality and service from this company, but they didn't support their product like they should have.

The customer service at this place is just terrible. My controller burned out while still under warranty, and it's been over six months now with no solution in sight. My $2000+ bike is basically just a dust collector at this point because of this. It's really frustrating not being able to use something I spent so much money on. This whole situation is making me seriously reconsider if getting an electric bike was even worth it. The company's lack of support and communication is really disappointing, to say the least.

My bike was fine up until recently when the motor decided to stop working, even though all the electronics seem to be working okay. The service team mentioned it could be error 25 and walked me through some steps to try and fix it, but no luck. Then they said I need a new 'controller', but wouldn't you know it, they're out of stock. Not too thrilled that my $2000 bike is out of commission, I can tell you that. I might just look for a different brand next time.

After I bought something, I was really bummed out about the quality and service I got. The bike I got was way too expensive and didn't work well at all. The brakes started making a weird noise after only two weeks, which was super frustrating and disappointing. The customer service was terrible too, with unhelpful replies and they didn't really care about my problem. It was a total letdown from beginning to end.

As a tech, I gotta say Rad Power Bikes is a pretty awesome company. The founder, Mike Radenbaugh, is so chill and actually gives a hoot about his customers and staff. Their e-bikes aren't just cool-looking, they're also super reliable. Now, as someone who knows machines inside and out, I know they can sometimes act up. But Rad Power Bikes always steps up to help out, even after you've bought one. I've got a Rad Runner myself and I've really put it through the wringer with over 3000 tough miles. Still runs like a dream, no problems at all.