Public Goods

Public Goods - Reviews and experiences

Average rating
9.2 /10
Based on 22 reviews
Dec 2023-May 2024
Star distribution
57x
414x
31x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (22)

Shower essentials order

Service

I bought some shower stuff from this one place and it was really good, eh. Then I ordered more stuff for my Lakehouse because it was so awesome, you know. I asked if I could get some dispensing pumps and they sent them to me for free! So cool!

Soap and cleaning products

Service

So I ordered some soap and cleaning stuff online and there was a bit of a mix up with what I got. But I got in touch with customer service and they fixed it really quickly! I've been buying from this store for ages and this was the first time something went wrong, so I was pretty surprised. The products are top notch and they're not too pricey either, even with the prices going up a bit. I appreciate that there's no junk added in - good for the environment and people too!

Ramen purchase

Service

Lately, I ran into some trouble with my membership billing which was messing with my ability to get my hands on that tasty ramen I can't get enough of. Luckily, Margot, the customer service rep, was able to help me out real quick and get everything sorted. She was really understanding and got things done fast. What really impressed me was how flexible and personal her service was. Instead of just sticking to the rules, Margot showed she cared and treated me like a valued customer. It's nice to know there are actual people working at this company. Thanks to Margot, I can now go ahead and order some Spicy Ramen stress-free.

Subscription cancellation request

Service

I called to cancel my subscription and had a really good experience with customer service. They gave me the choice of a discount on my next purchase or cancelling right away. I chose to cancel, and they did it quickly and nicely. It was nice to have a choice and made me feel appreciated as a customer.

Excellent customer service

Service

I had a great experience with customer service recently. I had a problem with my bill, and even though I couldn't call, they sorted it out fast over email. The staff was really nice, knew what they were doing, and kept things professional. I'm grateful for how quickly and well they handled the issue.

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About Public Goods

Public Goods is a direct-to-consumer retail company that specializes in offering a wide range of essential, high-quality products, including personal care items, household goods, and pantry staples. The company focuses on sustainability and minimalism, offering products that are eco-friendly and come in simple, elegant packaging. Founded in 2017 by Morgan Hirsh, Public Goods aims to provide consumers with a more convenient, transparent, and affordable shopping experience by simplifying the assortment and ensuring everything they offer adheres to stringent ethical and sustainability standards. Public Goods started with a successful Kickstarter campaign, highlighting consumer interest in a more conscious approach to consumption. Since its inception, the company has gradually expanded its product line while maintaining its commitment to environmental responsibility and product quality.

Contact Information

85 Delancey St

10002 New York

United States

📧 service@publicgoods.com

☎ 877-414-4150

🌐 publicgoods.com

Last update: November 29, 2024

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