Pomelo - Reviews and experiences
Nov 2023-Apr 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (20)
Loading reviews...
Items not received
Items not received
DeliveryI bought something online a while ago from this one store, but I still haven't gotten my stuff. The customer service people told me that my package got sent back from customs and they would give me a new tracking number, but it's been months and nothing yet. I'm pretty annoyed and let down by this whole thing. Just a heads up to others, be careful if you're thinking about buying from this store because you might end up in the same boat as me.
Cancelled order, wrong address hassle
Cancelled order, wrong address hassle
DeliveryI ordered something online and they went ahead and canceled my order without even letting me know! They tried to tell me I gave them the wrong address, but I know I didn't! They promised to reship it, but then turned around and canceled it again the very next day! I had already paid for it! Now I can't find the same items for the same price. It's just not fair!
Order not delivered
Order not delivered
DeliveryI ordered some new clothes online, eh, but they never showed up. The customer service told me there was a problem with my address, even though I made sure to give them the correct one!
Walking trainers purchased, order not received
Walking trainers purchased, order not received
DeliveryI ordered a pair of walking shoes on January 27, 2021, and I still haven't gotten them. I've tried reaching out to both the courier and the company several times, but haven't gotten any answers. Dealing with this situation has been really frustrating and disappointing for me.
About Pomelo
Pomelo is a fashion technology company headquartered in Bangkok, Thailand, that operates primarily in the Southeast Asian market. It was established in 2013 by David Jou and Casey Liang, with the aim to offer on-trend, online-first apparel that blends global fashion influences with Asian tastes and sensibilities. The company focuses on providing high-quality, affordable fashion through its online platform while also emphasizing sustainability in its production and supply chain practices. Pomelo has grown rapidly, expanding its reach across multiple countries in the region and constantly adapting to the fast-paced fashion industry by using data and technology to enhance customer experiences.
Contact Information
Categories Pomelo
Related companies
Last update: November 29, 2024
Website
Comments
Be the first with a response!