Plow & Hearth - Reviews and experiences

I ordered a gift for my mom's 85th birthday, and when it arrived, the boxes were really beat up. The company just said they'd send a new one and my mom could send back the damaged one. Like, come on! How is an 85-year-old supposed to deal with boxing up a broken table? They didn't even try to understand the situation, so we ended up with a refund and still had to figure out what to do with these big broken items that my mom couldn't handle.

Honestly, save your time and cash and shop elsewhere. I snagged a furniture set here and had to return it. I did everything the return policy said perfectly, got the confirmation, and what do I get? Still waiting on my refund. It should be simple - get the return, issue the refund. But this company just can't seem to figure it out. I've called them loads of times and every time, the story changes. First it's 2 weeks, then it's out of the blue 2 days, and now I have to deal with Walmart, who apparently has nothing to do with my buy. Customer service is a complete joke.

Oh my goodness, I ordered something online and the shipping date was two months away! Can you believe that? So I decided to cancel it. But then, surprise surprise, the cancelled order arrives at my door two months later! And now they're telling me to drop it off at UPS and wait for a refund. Like, seriously? This is the worst service ever. They expect me to fix their mistake while they still have my money. Ugh.