Plow & Hearth - Reviews and experiences

The ad for the custom fireplace screen in the catalog was so misleading. It said "Custom Made Sizes to Fit Any Hearth" and even gave an item number, but when I called to order, they told me none of the items in the catalog were actually custom. After being put on hold three times, they finally said only items online could be customized. The person I talked to was nice, but I felt let down and annoyed by the false advertising. I'm not sure if I'd want to buy anything else from a company that does business that way.

I recently bought some flower bulbs from this company, but I was really disappointed with my order. Their customer service was not good at all – I sent them a bunch of emails about my delivery problems, but they never got back to me. When I got my first delivery, I saw that some of the bulbs were all loose in the box, not in the soil like they should be. Turns out the delivery people had stuck the label on the wrong side of the box, so everything got messed up. And to top it off, my second delivery didn't even come with the wicker basket that was in the pictures – it was pretty misleading.