
Plow & Hearth - Reviews and experiences
Dec 2023-Apr 2024
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Reviews (19)
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Custom fireplace screen
Custom fireplace screen
CommunicationThe ad for the custom fireplace screen in the catalog was so misleading. It said "Custom Made Sizes to Fit Any Hearth" and even gave an item number, but when I called to order, they told me none of the items in the catalog were actually custom. After being put on hold three times, they finally said only items online could be customized. The person I talked to was nice, but I felt let down and annoyed by the false advertising. I'm not sure if I'd want to buy anything else from a company that does business that way.
Flower bulbs order
Flower bulbs order
CommunicationI recently bought some flower bulbs from this company, but I was really disappointed with my order. Their customer service was not good at all – I sent them a bunch of emails about my delivery problems, but they never got back to me. When I got my first delivery, I saw that some of the bulbs were all loose in the box, not in the soil like they should be. Turns out the delivery people had stuck the label on the wrong side of the box, so everything got messed up. And to top it off, my second delivery didn't even come with the wicker basket that was in the pictures – it was pretty misleading.
About Plow & Hearth
Plow & Hearth is a United States-based retail company specializing in home and lifestyle products with a focus on enhancing indoor and outdoor living spaces. The company was established in 1980 in Madison, Virginia, by Peter and Peggy Rice and Michael Burns. Plow & Hearth offers a wide range of products, including garden accents, outdoor furniture, home furnishings, and hearth accessories. It has grown from a small country store to a multi-channel retailer, incorporating catalog, online, and brick-and-mortar store sales. Throughout its history, Plow & Hearth has maintained a commitment to quality, comfort, and rustic style, catering to customers who appreciate a cozy, country-inspired aesthetic.
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Categories Plow & Hearth
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Last update: November 29, 2024
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