Plow & Hearth - Reviews and experiences

My experience with the company was really disappointing. The shipping took forever, like over three weeks for my fireplace screen to show up. And to make things worse, they charged my credit card right away even though the shipping was super delayed. I emailed them to check on my order, but it took ages - like three days - to get a response. So frustrating to wait so long for a simple answer. When I finally got the fireplace screen, it was damaged. I was so let down by the poor packaging and handling, especially after waiting almost a month for it. I wanted to give it as a Christmas gift, but because of all the delays and damage, it just wasn't possible. Overall, my experience with this company was really bad.

I bought a patio set on a certain day and got an email saying it would be shipped on a specific date. But then, after a bunch of emails and excuses, turns out they won't actually ship it until way later. I had to keep bugging them for info and I still haven't gotten my money back.

I've been a loyal customer here for a while now, and I've always had good experiences up until recently. I ordered three items online for pickup at the store, but only one of them showed up. Even though I got charged for all three. It's been two months already, and I'm still waiting for the other two items. They're saying it'll take another six weeks to get them to me. It's frustrating to see such a well-known company so disorganized. The lack of communication and delays in fulfilling orders have really changed my opinion of this once dependable store. I hope they fix these issues soon before they start losing more customers like me.