Petco - Reviews and experiences

Hey there, so I'm a customer at Petco, eh. I ended up buying a bird cage online not too long ago. But let me tell ya, I've been having some trouble with their customer service, don't ya know. I've been waiting for an online supervisor to reach out to me since April 11th, and I still haven't heard anything back. On top of that, I'm still waiting for a gift card credit refund for an order I placed online. This kind of service is just not cool, ya know what I mean? If I had known it was gonna be like this, I would've taken my business somewhere else, eh.

I bought some aquarium rocks at the store recently but had to return them because I got the wrong kind. I wasn't too happy with their return policy since I had the rocks in their original packaging and had only bought them a few days ago. They wouldn't give me a refund or let me exchange them without a receipt or an account with them, which was frustrating. Even after trying to sort things out with corporate and talking to the manager, I still couldn't get it sorted out the way I wanted. In the end, I just gave the rocks to someone else.