Petco

Petco - Reviews and experiences

Average rating
6.6 /10
Based on 22 reviews
Nov 2023-May 2024
Star distribution
50
46x
310x
25x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (22)

Bird Cage Purchase

Returns & Refunds

Hey there, so I'm a customer at Petco, eh. I ended up buying a bird cage online not too long ago. But let me tell ya, I've been having some trouble with their customer service, don't ya know. I've been waiting for an online supervisor to reach out to me since April 11th, and I still haven't heard anything back. On top of that, I'm still waiting for a gift card credit refund for an order I placed online. This kind of service is just not cool, ya know what I mean? If I had known it was gonna be like this, I would've taken my business somewhere else, eh.

Aquarium rocks purchase

Returns & Refunds

I bought some aquarium rocks at the store recently but had to return them because I got the wrong kind. I wasn't too happy with their return policy since I had the rocks in their original packaging and had only bought them a few days ago. They wouldn't give me a refund or let me exchange them without a receipt or an account with them, which was frustrating. Even after trying to sort things out with corporate and talking to the manager, I still couldn't get it sorted out the way I wanted. In the end, I just gave the rocks to someone else.

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About Petco

Petco is a leading American retailer that specializes in pet products and services. The company offers a wide range of products for a variety of pets, including food, toys, and health products, as well as services such as grooming, training, and veterinary care. Founded in 1965, Petco has grown to operate more than 1,500 locations across the United States, Mexico, and Puerto Rico. Its commitment to improving the lives of pets and pet owners has solidified its position as a key player in the pet retail industry.

Contact Information

🌐 petco.com

Last update: November 29, 2024

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