Petco

Petco - Reviews and experiences

Average rating
6.6 /10
Based on 22 reviews
Nov 2023-May 2024
Star distribution
50
46x
310x
25x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (22)

Incorrect order

Delivery

I ordered some dog food online from a well-known retailer, but when I got my package from Petco, it was the wrong brand. I was pretty upset about the mix-up - it really caused me a lot of trouble. I tried contacting the Petco store nearby for help, but they couldn't fix it because the order was done by someone else. The staff recommended reaching out to the corporate office, but they weren't too optimistic about getting it fixed. It's really annoying to get the wrong order and not have an easy fix for it.

Cat food order

Delivery

I ordered cat food online, eh, expecting it to arrive the same day as promised. Unfortunately, it never showed up, so I had to go to the store to buy it instead, you know. When I tried to cancel my order, the customer service folks weren't much help and just told me to get in touch with DoorDash, eh. I tried contacting DoorDash a bunch of times, but didn't hear back, so ended up with two extra bags of cat food, for no good reason, eh. All in all, it was a pretty disappointing experience, you know.

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About Petco

Petco is a leading American retailer that specializes in pet products and services. The company offers a wide range of products for a variety of pets, including food, toys, and health products, as well as services such as grooming, training, and veterinary care. Founded in 1965, Petco has grown to operate more than 1,500 locations across the United States, Mexico, and Puerto Rico. Its commitment to improving the lives of pets and pet owners has solidified its position as a key player in the pet retail industry.

Contact Information

🌐 petco.com

Last update: November 29, 2024

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