Penningtons - Reviews and experiences

Shopping online at Penningtons was a complete nightmare for me. I'm someone with a compromised immune system, so I can't easily go out to shop in person. I had to rely on their online service. Unfortunately, my order got split into 3 shipments, with one coming all the way from BC during a shipping crisis. The BC package never showed up, even though it was delayed twice. When I reached out to Penningtons, I kept getting different dates to check back and conflicting information. Then, when I contacted Canada Post and filed a service ticket, the communication between the sender and the carrier was really ineffective and not helpful. After 5 days of investigation, I was supposed to get an email about a credit, but when I finally received it, the amount was wrong. The customer service was super rude and unhelpful, and they even tried to blame me for giving incorrect information. All in all, this whole online shopping experience has been an absolute nightmare and a huge letdown.