Penningtons - Reviews and experiences

My experience with this store has been pretty upsetting, eh? Especially after dealing with a pair of earrings that turned out to be defective in my last order. Even though I sent them back right away and the store got them back quick, the customer service person didn't handle the situation well at all, which caused a delay in getting my refund sorted out. The fact that there was no communication or follow-up from the store is just not cool, and it's left me feeling pretty frustrated and disappointed, eh? It's sad to see the service quality going downhill like this, especially after everything the world has been through with the pandemic, eh?

Eh, so I got this thing I bought and when it came, it was in really bad shape. Like, couldn't even wear it bad. Took it back to the store all packaged up and asked for my money back, but they said no and sent me to Canada Post for who knows why. My poor old mom got swindled outta $50-$60, and I am so let down by how unprofessional the store staff was about it. Definitely not going back there, that's for sure.

So, I bought these shoes for wide feet, but they didn't fit right. I wanted to return them or maybe get a discount, but when I reached out to customer service, they were no help at all. The staff didn't seem to know what they were doing and couldn't solve my problem. I tried to explain my situation, but they didn't even try to find a solution. So, I've decided to shop at places like DSW or Browns where they actually care about their customers and fix problems right away.