Penningtons - Reviews and experiences

I bought these snow boots back in September because I have big feet and wanted to make sure to get my size before they sold out. But come December, one of the boots completely fell apart! Seriously, can you believe it? Penningtons didn't want to do anything about it and told me it was past the 60-day exchange period. Ugh, so frustrating. You'd expect $150 boots to last longer than 3 months, right?

The quality of the products has really gone downhill lately, yet the prices keep going up. I mean, the tops I got were basically see-through, like they were made of tissue paper. And don't even get me started on the jackets - filled with this cheap polyester but priced like they're top-notch down-filled ones. Plus, ordering online was a total nightmare. My package never showed up, and now Canada Post and the company are just pointing fingers at each other. Penningtons wants me to wait a whole month for a refund, then buy the items again at full price and hope for a refund on the difference later. I even offered to pay upfront for a new order, but they shot me down. Absolutely horrible customer service all around.

I picked up these hipsters because I've bought them before and they were super comfy. But this time around, they're not great! The cotton is really thin and feels cheap, and the elastic is basically falling off. I don't know what happened to the quality, but it's definitely not as good as before. I'm not sure if I'll even be able to wear these more than a couple times before they fall apart. Pretty disappointed with this buy.

The selection at the store these days just isn't the same as it used to be. I really miss the MXM brand and all the cool, young styles they used to have. Nowadays, it's hard to find something that really stands out to me. I keep coming back to this store though, mainly for their Bootcut Jeans that always fit me just right. Once in a while, I'll find a top that I actually like, but it's pretty rare.

Hey there, as a loyal customer, I've gotta say, I've been having some major struggles with the sizing of your clothes lately. As a petite queen-sized gal, it's been a real challenge to find stuff that actually fits right. Those size 24XP pants have been all over the place, some way too big, some way too small. And don't even get me started on the t-shirts - used to rock a comfy 2X, but now it's like they've completely changed the sizing system. So frustrating! I've had to return 3 out of 4 items I bought in the last month because of this inconsistency. The new branding of the t-shirts only adds to the confusion - like the "Girlfriend fit" totally misses the mark now. The "Modern Fit" is closer to a 2X, but way too long. And the limited options like the "Curvy Fit" just don't cut it. Even the socks and undies have been a letdown in terms of quality and fit. On the bright side, I did luck out with one pair of sale boots. But overall, the customer service has been a bit lacking - minimal communication and online issues not being addressed in-store. The staff on the phone have been helpful, but with the lack of options and declining quality of clothes, it's making it really hard for me to want to keep shopping here.