Penningtons - Reviews and experiences

I just put in an order for pick up at the store and man, the customer service was absolutely awful. I went off on a little long weekend trip and when I got back, found out they had gone ahead and canceled my order without even giving me a heads up. And to top it all off, when I tried to place the order again, they told me I couldn't get it at the original price. Like, seriously? That's totally not cool and it's really put me off.

I just went to this clothing store on McAllister Drive and man, I gotta say, the customer service was top-notch! The staff really went out of their way to help me out and they knew their stuff when it came to the products. The store was super organized and had a good variety of sizes, although they were low on a few sizes. All in all, it was a great shopping trip and I'll definitely be going back in the future.

The Reitmans group has really let me down when it comes to online orders. I mean, they pretty much run the show when it comes to plus size clothing in Canada, but their inability to keep track of stock and their lack of customer service is just not cutting it. It's super frustrating when they tell you your order is cancelled without even giving you a heads up if the item is out of stock when you order. And when you try to get some help, they basically make you do all the work by asking for old and new order numbers for a price match. Like, come on, that's not cool. It shows they really couldn't care less about their customers. Shopping online as a plus-sized person is already tough, and Reitman group's actions just add to the struggle. It's like they care more about making money than making their customers happy, which isn't right. They need to step up their game.