PatPat - Reviews and experiences

Needed for a move, calm crew, tiny delay though

I hesitated at first, messaged support, used it same day — doubts mostly gone, relieved.

Grabbed a few pieces for everyday wear and they’ve held up—soft, comfy, and the style works for work and weekends. Had a hiccup with one order, but customer service fixed it fast. I’ll keep buying, especially for casual days, and the fit’s decent.

Sent a last-minute note about supplies for my son's baby shower the day before the Fourth of July and didn't expect much. They replied within hours with a friendly message and a $15-off code that helped. The items were simple to use, sturdy and looked nice on the table — set-up was quick, which matters when you're juggling kids. Also, when I ordered under my mom's account before we received a 15% welcome code. Super polite staff, will order again.

I ordered weeks ahead because I was planning a little family get-together, but the package never showed up on time — turns out it was a shipping snag, not the seller's fault. I messaged customer service and, honestly, they got back to me quicker than I expected. The rep actually sounded like a real person, asked a few questions, and offered a refund but said I could keep the item to avoid returning it. That felt oddly generous and saved me a headache. I ended up using the item the weekend it arrived and it was fine. So yeah, delivery was shaky, but the human touch in service made it a decent experience — I’ll order from PatPat again.

I did this survey and they said I'd get $15, but I never got it even after reaching out to customer service a bunch of times. I'm pretty bummed out about how the company dropped the ball on this.

I gotta say, my experience with this company's customer service was really great. The person I talked to was super helpful and right on the money with sorting out my issue. I didn't run into any problems getting things fixed, and they answered my questions right away. I'm still waiting on a refund, but overall, I'm happy with the service I got and I'm grateful for the help I got.

The customer service I got was amazing! They helped me with my return right away and made it so easy and stress-free. The clothes I bought were really nice and good quality. I would totally recommend this store to anyone looking for affordable and trendy clothes.

The clothes on this website are really cool and up to date, but man, let me tell you about the customer service. I had some problems with my order and trying to contact them was a total nightmare. They took so long to get back to me and when they finally did, they didn't even help me out. It was so frustrating trying to sort out my issue.

My experience with the customer service team at this company was great. I had a question about my order and Romie from customer service got back to me by email within a day. They were really professional and gave me all the info I needed. I'm thankful for the quick and helpful service.

When I first got the thing I ordered, I was kinda bummed out about it. But, man, let me tell ya, the customer service folks were quick to step in and help me out! They communicated with me right away and really went the extra mile to make sure I was happy. Even though things didn't start off so great, I gotta say, I'm pretty impressed with how they handled it. I'll for sure keep them in mind next time I wanna order something.

I made a goof with my shipping info and right away I reached out to customer service for help. Even though it was Sunday, I was really happy with how fast they got back to me and sorted everything out. The folks in customer service were awesome at keeping me in the loop, and they fixed things up real quick.

The customer service team at this company is absolutely amazing, eh. They helped me out right away and stayed in touch with me until my problem was sorted out. I can't thank them enough for being so kind and helpful, eh.

I recently bought some baby clothes on your site and I gotta say I was pretty happy with how it all went down. Ordering was easy peasy and I found what I needed right away. The stuff I got was good quality and matched what I saw online. There were a couple items that didn't fit quite right, but your customer service team fixed the problem fast and made sure I was happy. I really appreciate how professional and respectful they were in dealing with my issues. And getting a voucher as a goodwill gesture was a nice surprise that made me feel special as a customer. Overall, I had a good time shopping on your site and will definitely be back for more in the future.

Sorry about that! I goofed up my address when ordering, so I reached out to customer service for some help. Even though they couldn't actually change the address, they quickly sent me the tracking info and details for the shipping company. Armed with that info, I was able to fix the mistake on my end. And let me tell you, the dresses I got are just too cute! They'll be perfect for Easter this year.