PatPat

PatPat - Reviews and experiences

Average rating
8.8 /10
Based on 48 reviews
Jul 2021-Nov 2025
Star distribution
57x
433x
38x
20
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (48)

Right-when-I-thought

Returns & Refunds

There I was, mid-coffee, with it in my hands — used daily for work and mornings — and discovered a fault. They got back to me quick, sorted the return and refunded that item. Pretty grateful, really.

Quiet unit, quick fix

Returns & Refunds

I thought it was done for when the unit went silent after a few months. I sent a short video and they replied fast. They confirmed the fault and shipped a replacement without fuss. Had bad warranty runs with other firms, so this was a pleasant surprise. That's when I felt satisfied.

Refund request

Returns & Refunds

I had a bit of trouble with my order and ended up asking for a refund. The folks working there were super nice and got back to me right away, sorting everything out without making me send the stuff back. I really liked how quick and easy they made everything. I definitely suggest checking out this website for their amazing customer service.

Cancelled return request

Returns & Refunds

I had to cancel a return request for something I bought from this online store. Their customer service team was so good, they fixed my problem right away. I was really impressed by how professional and dedicated they were to making sure I was happy. I've liked their clothes for a long time, and now I have one more reason to keep shopping there - their amazing customer service.

My awesome clothes

Returns & Refunds

I bought some really nice clothes from here that ended up being way too big. I was bummed out, but when I let them know, they fixed it right away and even gave me some extra stuff! They're awesome!

Late delivery, efficient return and refund

Returns & Refunds

I bought something from this company not too long ago, but the stuff came late, which was a bummer. So, I reached out to customer service to let them know about the late delivery. Honestly, I was pretty happy with how quickly and well they handled it. Honeylette, the customer service rep, was a gem and helped me sort out the return and refund super smoothly. I'm grateful for how they sorted out my problem so quickly and efficiently.

Baby items sizing issue

Returns & Refunds

Ordered some baby items that unfortunately didn't fit, but the customer service was great! They replied to my emails quickly and refunded me for the items that didn't work out.

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About PatPat

Yes, PatPat is an e-commerce company that specializes in selling affordable, high-quality clothing and accessories for babies, toddlers, kids, and matching outfits for families. Established in 2014 by Ken Gao and Albert Wang in Mountain View, California, PatPat aims to provide a convenient way for parents to access stylish and comfortable apparel for their children without spending a lot. The company leverages direct-to-consumer sales through their website and mobile app, which help them maintain low prices by eliminating middlemen. PatPat is known for its diverse product offerings, including daily deals and seasonal collections, catering to a global market.

Contact Information

5825 SUNSET BLVD

90028 LOS ANGELES

United States

📧 service@patpat.com

☎ +1 888 379 3991

🌐 patpat.com

Last update: November 11, 2025

Website (Partner link)

Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.

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