Pat McGrath Labs - Reviews and experiences

I've heard some people say their customer service isn't the greatest, but personally, I've had nothing but good experiences every time I've bought something from them. Sure, sometimes it takes a bit longer for my stuff to be dispatched, but I don't mind because I always shop during their busy sales. I've never had any problems with my orders, except for one time when my package got stuck in customs for a while. Even then, when I got in touch with their customer service, they quickly sent me a new package with faster shipping. They were really polite, helpful, and fast - definitely great service.

I've been really lucky with the customer service here. One time, the DHL guy actually took my package, but the CS team gave me a refund right away and made sure I still got my stuff. Another time, they cancelled my order and covered the return shipping fees. They've always been super helpful with any questions I've had. It's nice to know that there are businesses like this that really care about their customers and go the extra mile to give great service.

Just wanted to let you know that I ordered a lip kit from your store and the service I got was pretty disappointing. They sent me the wrong product and when I reached out to customer service to ask about it, they were kinda rude about it. The person I talked to said they were short on stock so they just sent me something else without telling me first. I felt kinda annoyed and unappreciated as a customer because of their lack of communication and unprofessionalism. I was hoping for better from a well-known beauty brand.