Pat McGrath Labs - Reviews and experiences

So I bought this eyeshadow palette from the brand and honestly, I was not impressed at all. It looked really nice at first, with pretty colors and all, but the pigment was just not there. One of the shades had sparkles on top but once that was gone, there was nothing left. Overall, the eyeshadows just did not meet my expectations and I was pretty disappointed.

I recently bought one of your matte translucent lipsticks and honestly, I was so let down. The lipstick just stopped working after only a month, and then it completely fell apart. I had to put it in a jar to keep using it, which was super inconvenient. On top of that, I was pretty disappointed with how the representative handled things. When I tried to give some feedback on your Instagram post, I got blocked right away. It made me realize that any sort of criticism gets shut down just to save face. It really made me lose trust in your brand, and I don't think I'll be buying anything else from you. I'm going to make sure to tell others about my bad experience to let them know about the low quality and terrible customer service.

I bought an eyeshadow palette from this company not long ago, but it came all busted up. I contacted customer service right away, but it's been over two months now and I still haven't heard back. They're charging a lot for their stuff, so it's really disappointing to get this kind of service. I'm pretty upset about the whole thing.