Pat McGrath Labs - Reviews and experiences

I bought a really cheap item from this company, but it's been weeks now and I still haven't got my order. Nobody has reached out to me with any news or updates about what's going on with my order, and that's just not cool. It's kind of sad to see a company ignore their customers like this, especially with how much social media can influence people's opinions.

I ordered this amazing makeup palette from a shop on November 24th, but I'm still waiting for it to arrive. It's been a total nightmare trying to reach their customer service - I haven't heard back from anyone. My package has been stuck in customs since December 9th, and no matter how many times I've tried to check on it, I've gotten no updates. Global E even said they would look into it because this service is not okay, but that was two weeks ago and I haven't heard anything since. I know I'm not the only one dealing with this problem - lots of other people are too. Needless to say, I'm really worried about whether I'll ever get my order.

I recently bought some fancy makeup stuff and was so pumped to get it quickly. But it's been weeks and I still don't have it, bummer. I tried to get some help from customer service, but it seems like they don't care. It's super frustrating to see a well-known makeup artist have a company that can't even do basic customer service right. The products may be fancy and worth the money, but what's the point if they can't even send out orders or reply to customer messages? Honestly, I'm pretty let down by this brand's service.