Original Penguin - Reviews and experiences

I just bought some clothes from this store and honestly, I'm super let down by the quality. The fabric felt so cheap and the stitching was all wonky. I tried to return them, but oh man, that's when it all went downhill. It's been six weeks since I sent the stuff back and still no sign of my refund. Their customer service is a joke, I can never reach anyone on the phone and my emails are just getting ghosted. It's so annoying and feels like such a waste of both time and money.

My experience returning an item was awful, eh. It took a full 2 months for them to finally give me my money back after they got my item. I had to send a bunch of emails, some that they straight-up ignored and others they took forever to reply to. I only got my refund after I threatened to take more serious action. And to top it off, there wasn't even an apology or a personal touch with the refund, just some automatic message.

The shirts I got from this company were really nice and good quality. But one of them didn't fit right, so I had to send it back. The whole return thing was a total headache. It was super hard to find out how to send it back, and when I finally figured it out, they wanted to charge me $6 for shipping. It was just a really frustrating experience, and it's safe to say I won't be buying anything from them again.