Original Penguin

Original Penguin - Reviews and experiences

Average rating
5.2 /10
Based on 18 reviews
Oct 2023-Apr 2024
Star distribution
50
41x
35x
27x
15x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (18)

Cancelled order

Communication

As a customer, I was really disappointed with the lack of customer service I got from the company. Just like many others, my order was suddenly cancelled without any real reason given. It was frustrating because I only found out when I checked the shipping status, and I needed the item right away. The company's lack of communication and transparency about order cancellations is just not okay and makes their customer service look bad.

Incorrect order received

Communication

I just bought some Polo T-Shirts online, and when my package arrived, I was so disappointed to find a pair of shorts instead. I reached out to customer service right away, but they promised to call me back and never did. I'm feeling pretty frustrated and let down by the company's lack of communication and help in resolving this issue.

Order canceled without explanation

Communication

I'm really frustrated with this company, you know? I ordered some clothes and out of nowhere they canceled my order without even telling me why! I tried to get some answers from customer service, but no one got back to me. This lack of communication and transparency is just not cool.

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About Original Penguin

Original Penguin is an American clothing line with roots tracing back to the 1950s, renowned for its distinctive range of clothing, footwear, and eyewear. The brand was established by Munsingwear, a Minneapolis-based underwear and military garment manufacturer, when it launched the Original Penguin golf shirt in the United States. This shirt became a symbol of leisurely style and laid-back sophistication, connected with the American suburban post-war lifestyle. Over time, Original Penguin expanded its product line to include a wide array of apparel and accessories that cater to a global audience, maintaining its reputation for blending classic American sportswear with modern-minded style. Today, Original Penguin continues to be celebrated for its rich heritage, iconic logo, and its commitment to quality and detail.

Contact Information

3 The Matchyns, Rivenhall End

CM8 3HA Witham

United States

📧 customer_care@cs.originalpenguin.co.uk

☎ +44 (0)185 433 1011

🌐 www.originalpenguin.co.uk

Categories Original Penguin

Last update: November 29, 2024

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