Original Penguin

Original Penguin reviews

18 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
17%
Would buy here again
Ordering
5.8
Service
4.6
Pricing
5.6
Delivery
4.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Cool clothes

9.5

"So, eh, I headed over to this spot in Clarks village and man, it was freezing outside, but I was totally pumped to pick out some new clothes, y..."

Critical

Order for next day delivery

4.5

"I recently bought something from this company and paid extra for next-day delivery. Man, was it ever a letdown. They said my stuff would get to me ..."

Most Voted

Shirt purchase

3.5

"Just bought a shirt and was looking forward to getting it. But when I got the package and opened it up, there was one item missing. So I gave custo..."

Reviews (18)

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Cool clothes

O

5 reviews

9.5
Overall Rating
Would buy here again
Yes

So, eh, I headed over to this spot in Clarks village and man, it was freezing outside, but I was totally pumped to pick out some new clothes, y'know? The person working there was super friendly and really helped me find the perfect outfit. I'd definitely tell all my pals to check this place out.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Order for next day delivery

K

1 reviews

4.5
Overall Rating
Would buy here again
No

I recently bought something from this company and paid extra for next-day delivery. Man, was it ever a letdown. They said my stuff would get to me the next day but then, seven days later, no sign of it even being shipped out. When I called customer service to see what was up, they just fed me a bunch of lies. It was such a terrible time dealing with them, I wouldn't want my worst enemy to go through that.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
2.0

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Low quality clothing

K

4 reviews

6.0
Overall Rating
Would buy here again
No

I just bought some clothes from this store and honestly, I'm super let down by the quality. The fabric felt so cheap and the stitching was all wonky. I tried to return them, but oh man, that's when it all went downhill. It's been six weeks since I sent the stuff back and still no sign of my refund. Their customer service is a joke, I can never reach anyone on the phone and my emails are just getting ghosted. It's so annoying and feels like such a waste of both time and money.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Return process delay

M

4 reviews

5.0
Overall Rating
Would buy here again
No

My experience returning an item was awful, eh. It took a full 2 months for them to finally give me my money back after they got my item. I had to send a bunch of emails, some that they straight-up ignored and others they took forever to reply to. I only got my refund after I threatened to take more serious action. And to top it off, there wasn't even an apology or a personal touch with the refund, just some automatic message.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Quarter Zip Lightweight Golf Pullover

C

7 reviews

7.5
Overall Rating
Would buy here again
Yes

Hey, so I bought this really nice golf pullover back in December, right? I only wore it a few times and then BAM! I find a hole in the sleeve. I check the stitching and it's all messed up in a few places. I send them some pics, and they're like, "Oh, don't worry, we'll give you a 20% refund, it's fixable." But like, why should I have to fix it after only wearing it a few times, you know? I want my clothes to last, not fall apart! Ugh, not cool, man!

Detailed Ratings

Order
10.0
Service
6.0
Price
6.0
Delivery
8.0

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Multiple shirts

S
5.0
Overall Rating
Would buy here again
No

The shirts I got from this company were really nice and good quality. But one of them didn't fit right, so I had to send it back. The whole return thing was a total headache. It was super hard to find out how to send it back, and when I finally figured it out, they wanted to charge me $6 for shipping. It was just a really frustrating experience, and it's safe to say I won't be buying anything from them again.

Detailed Ratings

Order
8.0
Service
4.0
Price
2.0
Delivery
6.0

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Incorrect Product Received

E

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I just bought something and got the wrong thing by mistake. Even though I showed proof that it wasn't my fault, they said I had to send it back, wait for a refund, then buy it again. That just doesn't make sense and doesn't feel like good customer service. I think if a company messes up an order, they should fix it without making the customer jump through hoops. The people I talked to were nice, but all they did was talk about rules instead of actually helping me out.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
6.0

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Wrong order, unhelpful service

J

1 reviews

4.5
Overall Rating
Would buy here again
No

I recently made a purchase from this company and they ended up sending me someone else's order. It was not only the wrong stuff, but I also got a peek at their personal receipt which was definitely not cool. When I contacted customer service for help, the person I talked to was not very helpful and basically said I had to foot the bill for the return shipping of the mix-up. It seems like the person who got my order and receipt is out there somewhere, because I'm still waiting on the stuff I actually paid for.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
4.0

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Faulty underpants

C

1 reviews

5.0
Overall Rating
Would buy here again
No

So, I got this gift of underwear, right? But they showed up with big holes in them, clearly made wrong. I sent them back to the store with a note, asking for a new pair. But no luck - they just sent the same messed up ones back to me. When I phoned customer service, they told me I needed a customer order number to get a replacement. It was super annoying and unprofessional how they didn't take responsibility for their mistake or care about making it right. Definitely not shopping there again, that's for sure.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Fraudulent online purchases

E

3 reviews

3.0
Overall Rating
Would buy here again
No

I ordered this item twice and it never came. Customer service was like, "Oops, our bad, here's 20% off... no, wait, 30% off!" But then they went silent after they took my money. Honestly, this company is so unprofessional and unreliable. I'd say steer clear if you can.

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
2.0

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Penguin apparel

Y
2.0
Overall Rating
Would buy here again
No

I just bought some Penguin clothes from this store, and it was a total letdown. They said I'd get my stuff in 2-3 days, but it never showed up. I tried to get help from customer service, but no luck - they just kept avoiding me. After waiting two whole weeks and still no sign of my order, I asked for my money back. But surprise, surprise, I haven't heard anything back yet. I wouldn't recommend buying from this store. You're better off going with a more reliable company for all your Penguin gear.

Detailed Ratings

Order
2.0
Service
2.0
Price
2.0
Delivery
2.0

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Cancelled order

G

1 reviews

5.5
Overall Rating
Would buy here again
No

As a customer, I was really disappointed with the lack of customer service I got from the company. Just like many others, my order was suddenly cancelled without any real reason given. It was frustrating because I only found out when I checked the shipping status, and I needed the item right away. The company's lack of communication and transparency about order cancellations is just not okay and makes their customer service look bad.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
4.0

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Incorrect order received

K

11 reviews

5.5
Overall Rating
Would buy here again
No

I just bought some Polo T-Shirts online, and when my package arrived, I was so disappointed to find a pair of shorts instead. I reached out to customer service right away, but they promised to call me back and never did. I'm feeling pretty frustrated and let down by the company's lack of communication and help in resolving this issue.

Detailed Ratings

Order
8.0
Service
4.0
Price
8.0
Delivery
2.0

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Broken clothes

S

1 reviews

6.0
Overall Rating
Would buy here again
No

I bought some clothes that were broken, eh. So I asked for help and sent some pics and stuff, but they did nothing to fix it, you know? Even after 3 months, still nothing. They really don't care about fixing problems, eh!

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Order canceled without explanation

H

23 reviews

3.0
Overall Rating
Would buy here again
No

I'm really frustrated with this company, you know? I ordered some clothes and out of nowhere they canceled my order without even telling me why! I tried to get some answers from customer service, but no one got back to me. This lack of communication and transparency is just not cool.

Detailed Ratings

Order
2.0
Service
2.0
Price
6.0
Delivery
2.0

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Shirt purchase

J

1 reviews

3.5
Overall Rating
Would buy here again
No

Just bought a shirt and was looking forward to getting it. But when I got the package and opened it up, there was one item missing. So I gave customer service a call to sort things out and I gotta say, I was pretty disappointed with how they handled it. They said they couldn't give me a refund since I used PayPal. Seriously? Talk about terrible customer service and a bad website experience. I definitely won't be shopping here again.

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
4.0

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Expensive shirt never received

C

33 reviews

3.5
Overall Rating
Would buy here again
No

This company is just the worst. I bought a really pricy shirt and it's been more than three weeks with no sight of it. I've tried emailing and calling many times, but all I get is the runaround. It's so frustrating and I really wish I never ordered from them. Their customer service is terrible and I should have checked the reviews before buying anything.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

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Christmas gift order cancelled

F

8 reviews

6.0
Overall Rating
Would buy here again
No

I recently bought a Christmas gift online, but then I got a message four days later saying my order got cancelled because of possible fraud. I was totally surprised, 'cause I used my usual bank account for the purchase. And to top it off, I had to go through this long verification process that I've never had to deal with when shopping online. It was super frustrating and disappointing for me.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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About Original Penguin

Original Penguin is an American clothing line with roots tracing back to the 1950s, renowned for its distinctive range of clothing, footwear, and eyewear. The brand was established by Munsingwear, a Minneapolis-based underwear and military garment manufacturer, when it launched the Original Penguin golf shirt in the United States. This shirt became a symbol of leisurely style and laid-back sophistication, connected with the American suburban post-war lifestyle. Over time, Original Penguin expanded its product line to include a wide array of apparel and accessories that cater to a global audience, maintaining its reputation for blending classic American sportswear with modern-minded style. Today, Original Penguin continues to be celebrated for its rich heritage, iconic logo, and its commitment to quality and detail.

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Contact Information

3 The Matchyns, Rivenhall End

CM8 3HA Witham

United States

📧 customer_care@cs.originalpenguin.co.uk

☎ +44 (0)185 433 1011

🌐 www.originalpenguin.co.uk

Categories Original Penguin

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Last update: November 29, 2024

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