Original Penguin - Overall Rating based on 18 reviews
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Cool clothes
So, eh, I headed over to this spot in Clarks village and man, it was freezing outside, but I was totally pumped to pick out some new clothes, y'know? The person working there was super friendly and really helped me find the perfect outfit. I'd definitely tell all my pals to check this place out.
Order for next day delivery
I recently bought something from this company and paid extra for next-day delivery. Man, was it ever a letdown. They said my stuff would get to me the next day but then, seven days later, no sign of it even being shipped out. When I called customer service to see what was up, they just fed me a bunch of lies. It was such a terrible time dealing with them, I wouldn't want my worst enemy to go through that.
Low quality clothing
I just bought some clothes from this store and honestly, I'm super let down by the quality. The fabric felt so cheap and the stitching was all wonky. I tried to return them, but oh man, that's when it all went downhill. It's been six weeks since I sent the stuff back and still no sign of my refund. Their customer service is a joke, I can never reach anyone on the phone and my emails are just getting ghosted. It's so annoying and feels like such a waste of both time and money.
Return process delay
My experience returning an item was awful, eh. It took a full 2 months for them to finally give me my money back after they got my item. I had to send a bunch of emails, some that they straight-up ignored and others they took forever to reply to. I only got my refund after I threatened to take more serious action. And to top it off, there wasn't even an apology or a personal touch with the refund, just some automatic message.
Quarter Zip Lightweight Golf Pullover
Hey, so I bought this really nice golf pullover back in December, right? I only wore it a few times and then BAM! I find a hole in the sleeve. I check the stitching and it's all messed up in a few places. I send them some pics, and they're like, "Oh, don't worry, we'll give you a 20% refund, it's fixable." But like, why should I have to fix it after only wearing it a few times, you know? I want my clothes to last, not fall apart! Ugh, not cool, man!
Multiple shirts
The shirts I got from this company were really nice and good quality. But one of them didn't fit right, so I had to send it back. The whole return thing was a total headache. It was super hard to find out how to send it back, and when I finally figured it out, they wanted to charge me $6 for shipping. It was just a really frustrating experience, and it's safe to say I won't be buying anything from them again.
Incorrect Product Received
I just bought something and got the wrong thing by mistake. Even though I showed proof that it wasn't my fault, they said I had to send it back, wait for a refund, then buy it again. That just doesn't make sense and doesn't feel like good customer service. I think if a company messes up an order, they should fix it without making the customer jump through hoops. The people I talked to were nice, but all they did was talk about rules instead of actually helping me out.
Wrong order, unhelpful service
I recently made a purchase from this company and they ended up sending me someone else's order. It was not only the wrong stuff, but I also got a peek at their personal receipt which was definitely not cool. When I contacted customer service for help, the person I talked to was not very helpful and basically said I had to foot the bill for the return shipping of the mix-up. It seems like the person who got my order and receipt is out there somewhere, because I'm still waiting on the stuff I actually paid for.
Faulty underpants
So, I got this gift of underwear, right? But they showed up with big holes in them, clearly made wrong. I sent them back to the store with a note, asking for a new pair. But no luck - they just sent the same messed up ones back to me. When I phoned customer service, they told me I needed a customer order number to get a replacement. It was super annoying and unprofessional how they didn't take responsibility for their mistake or care about making it right. Definitely not shopping there again, that's for sure.
Fraudulent online purchases
I ordered this item twice and it never came. Customer service was like, "Oops, our bad, here's 20% off... no, wait, 30% off!" But then they went silent after they took my money. Honestly, this company is so unprofessional and unreliable. I'd say steer clear if you can.
Penguin apparel
I just bought some Penguin clothes from this store, and it was a total letdown. They said I'd get my stuff in 2-3 days, but it never showed up. I tried to get help from customer service, but no luck - they just kept avoiding me. After waiting two whole weeks and still no sign of my order, I asked for my money back. But surprise, surprise, I haven't heard anything back yet. I wouldn't recommend buying from this store. You're better off going with a more reliable company for all your Penguin gear.
Cancelled order
As a customer, I was really disappointed with the lack of customer service I got from the company. Just like many others, my order was suddenly cancelled without any real reason given. It was frustrating because I only found out when I checked the shipping status, and I needed the item right away. The company's lack of communication and transparency about order cancellations is just not okay and makes their customer service look bad.
Incorrect order received
I just bought some Polo T-Shirts online, and when my package arrived, I was so disappointed to find a pair of shorts instead. I reached out to customer service right away, but they promised to call me back and never did. I'm feeling pretty frustrated and let down by the company's lack of communication and help in resolving this issue.
Broken clothes
I bought some clothes that were broken, eh. So I asked for help and sent some pics and stuff, but they did nothing to fix it, you know? Even after 3 months, still nothing. They really don't care about fixing problems, eh!
Order canceled without explanation
I'm really frustrated with this company, you know? I ordered some clothes and out of nowhere they canceled my order without even telling me why! I tried to get some answers from customer service, but no one got back to me. This lack of communication and transparency is just not cool.
Shirt purchase
Just bought a shirt and was looking forward to getting it. But when I got the package and opened it up, there was one item missing. So I gave customer service a call to sort things out and I gotta say, I was pretty disappointed with how they handled it. They said they couldn't give me a refund since I used PayPal. Seriously? Talk about terrible customer service and a bad website experience. I definitely won't be shopping here again.
Expensive shirt never received
This company is just the worst. I bought a really pricy shirt and it's been more than three weeks with no sight of it. I've tried emailing and calling many times, but all I get is the runaround. It's so frustrating and I really wish I never ordered from them. Their customer service is terrible and I should have checked the reviews before buying anything.
Christmas gift order cancelled
I recently bought a Christmas gift online, but then I got a message four days later saying my order got cancelled because of possible fraud. I was totally surprised, 'cause I used my usual bank account for the purchase. And to top it off, I had to go through this long verification process that I've never had to deal with when shopping online. It was super frustrating and disappointing for me.
Review with most votes
Shirt purchase
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