Original Penguin - Reviews and experiences

Hey, so I bought this really nice golf pullover back in December, right? I only wore it a few times and then BAM! I find a hole in the sleeve. I check the stitching and it's all messed up in a few places. I send them some pics, and they're like, "Oh, don't worry, we'll give you a 20% refund, it's fixable." But like, why should I have to fix it after only wearing it a few times, you know? I want my clothes to last, not fall apart! Ugh, not cool, man!

So, I got this gift of underwear, right? But they showed up with big holes in them, clearly made wrong. I sent them back to the store with a note, asking for a new pair. But no luck - they just sent the same messed up ones back to me. When I phoned customer service, they told me I needed a customer order number to get a replacement. It was super annoying and unprofessional how they didn't take responsibility for their mistake or care about making it right. Definitely not shopping there again, that's for sure.

I bought some clothes that were broken, eh. So I asked for help and sent some pics and stuff, but they did nothing to fix it, you know? Even after 3 months, still nothing. They really don't care about fixing problems, eh!