Online Fabric Store - Reviews and experiences

Oh my gosh, this store is seriously the worst! I waited for weeks for my order, and then they just went and canceled it without sending me anything. I was so frustrated, like why would they do that to me? I definitely won't be shopping here again.

I recently ordered 2 bolts of 108 tulle fabric from an online store and it didn't go well. I placed the order on April 19th and waited patiently, but by April 29th, my fabric still hadn't arrived. So, I reached out to customer service for an update and was told that the fabric was actually out of stock, despite the confirmation email I had received. It was frustrating to learn about this so late in the game. The customer service I received was unhelpful and rude, one representative even hung up on me. Overall, my experience was disappointing and I wouldn't recommend ordering from them.

I was a little unsure about ordering from this online fabric store, but I thought I'd give it a shot. After placing my order, I waited a few days and didn't hear anything. So, I contacted customer service and they were super quick to respond and really helpful. They let me know that most of my order had already been shipped, but one item was out of stock. They gave me a refund for that item right away and cancelled it. The only downside was that the shipping fee was a bit high, but since I'm on the west coast, the express service was totally worth it. I got my order in no time.